Britney Ocampo
Garden Grove,CA
Overview
3
3
years of professional experience
Work History
Specialty Retail
Walt Disney Company
05.2022 - Current
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Worked productively with customers to meet order requirements and service expectations.
- Assigned direction/assignments to team members depending on location.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Associate
Sunglass Hut
03.2022 - 09.2022
- Operated cash register, collected payments, and provided accurate change
- Worked with fellow sales team members to achieve group targets.
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Utilized company software to automate customer orders.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Reached or exceeded predetermined sales goals.
Customer Representative
Nordstrom
11.2021 - 01.2022
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Answered incoming telephone calls to provide store, products, and services information
- Set up and activated customer credit accounts
- Answered calls daily & directed them to individuals or departments
- Processed orders through company system & coordinated product deliveries
Education
Sociology -
Fullerton College
Fullerton, CATimeline
Specialty Retail
Walt Disney Company
05.2022 - Current
Sales Associate
Sunglass Hut
03.2022 - 09.2022
Customer Representative
Nordstrom
11.2021 - 01.2022
Sociology -
Fullerton College