Britney Phillips
Clackamas,OR
Summary
Skilled Trainer with a strong background in the jewelry industry. Expertise in enhancing onboarding processes and boosting employee retention through effective communication and strategic messaging. Demonstrated success in public speaking, team collaboration, and training delivery, driving improved sales performance in retail environments.
Overview
19
19
years of professional experience
Work History
Board of Directors Member
Diamond Council of America
New York, New York
01.2026 - Current
- Collaborated with board members to develop policies and governance frameworks.
- Engaged with stakeholders to address concerns and foster positive relationships.
- Reviewed and approved budgets to align resources with organizational priorities.
- Attended board meetings, participated in discussions, and voted on important matters.
- Provided strategic guidance and oversight to the Board of Directors.
- Contributed ideas for new products and services based on current market needs.
Jewelry Training Developer-Senior Trainer
Fred Meyer Jewelers
Portland, OR
02.2025 - Current
- Developed comprehensive training materials for jewelry sales associates, enhancing sales effectiveness.
- Conducted engaging training sessions on product knowledge and customer service, boosting associate confidence.
- Collaborated with management to assess training needs for new hires, ensuring targeted curriculum development.
- Updated training programs based on employee feedback and current industry trends to maintain relevance.
- Streamlined onboarding processes to facilitate smoother transitions for new employees, improving retention rates.
- Partnered with external vendors to create virtual training programs that showcased specific product lines.
- Reviewed existing course content to ensure relevance and applicability in the current market.
- Featured in multiple news segments, providing insights on emerging jewelry trends.
Mentor
Fred Meyer Jewelers
Portland, Oregon
05.2025 - 08.2025
- Evaluated employee performance and delivered constructive feedback consistently.
- Mentored on professional development topics including communication skills, problem-solving, and goal setting.
- Conducted regular one-on-one meetings to address challenges, successes, and goals.
- Monitored mentee's progress and provided guidance to ensure successful outcomes.
Senior Trainer
Fred Meyer Jewelers
Portland, OR
01.2022 - 02.2025
- Developed training materials for jewelry sales and customer service.
- Facilitated onboarding sessions for new employees in retail operations.
- Conducted workshops on product knowledge and sales techniques.
- Implemented best practices in customer engagement strategies across the team.
Store Manager
Fred Meyer Jewelers
Medford, OR
04.2013 - 01.2022
- Managed daily store operations while ensuring compliance with company policies.
- Trained and supervised staff to elevate customer service skills.
- Oversaw inventory management and coordinated effective product displays.
- Handled customer inquiries, resolving issues promptly and professionally.
- Conducted regular team meetings to communicate goals and updates effectively.
- Implemented visual merchandising standards to improve store presentation.
- Recruited, trained, and supervised new employees for optimal performance.
- Karat Club Member
- OSAT Zone Council Member
Assistant Manager
Fred Meyer Jewelers
Medford, OR
02.2012 - 04.2013
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Monitored sales performance and provided feedback to improve team effectiveness.
- Supervised daily operations including scheduling shifts, assigning duties.
Sales Professional
Fred Meyer Jewelers
Medford, Oregon
10.2010 - 02.2012
- Engaged customers with product knowledge and personalized service.
- Built strong relationships with clients to encourage repeat business.
- Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
Sales Professional
Zales Jewelers
Medford, OR
12.2007 - 10.2010
- Built strong relationships with clients to encourage repeat business.
- Engaged customers with product knowledge and personalized service.
- Collaborated with team members to ensure a smooth sales process.
Education
Master of Arts - Teaching
Southern Oregon University
Ashland07-2009
Bachelor of Science - History
Southern Oregon Unviersity
Ashland, OR05-2008
Skills
- Strategic communication
- Public speaking
- Sales analysis
- Sales process and strategies
- Employee training
- Team collaboration and coaching
Timeline
Board of Directors Member
Diamond Council of America
01.2026 - Current
Mentor
Fred Meyer Jewelers
05.2025 - 08.2025
Jewelry Training Developer-Senior Trainer
Fred Meyer Jewelers
02.2025 - Current
Senior Trainer
Fred Meyer Jewelers
01.2022 - 02.2025
Store Manager
Fred Meyer Jewelers
04.2013 - 01.2022
Assistant Manager
Fred Meyer Jewelers
02.2012 - 04.2013
Sales Professional
Fred Meyer Jewelers
10.2010 - 02.2012
Sales Professional
Zales Jewelers
12.2007 - 10.2010
Master of Arts - Teaching
Southern Oregon University
Bachelor of Science - History
Southern Oregon Unviersity