Britney Pierce
Aurora,CO
Summary
Adept at navigating complex rental and tax assistance cases, I leveraged my detailed-oriented nature and exceptional time management skills at Brothers Redevelopment to enhance client satisfaction and compliance. My proficiency in Microsoft programs and bookkeeping, coupled with a track record of resolving high-stress situations, underscores my ability to deliver results in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Homemaker and caregiver
03.2017 - Current
- Caregiver for a terminally ill mother who has passed away.
- Currently, I am caring for my young children.
Rental & Mortgage Assistance Case Manager
Brothers Redevelopment
Edgewater, CO
05.2023 - 10.2024
- Assist clients in gathering required supporting documents, and process financial assistance cases timely. Managers will work directly with landlords, tenants, housing mediators, and partnering agencies.
- Maintain an active caseload of all clients in all phases of their rental application, with detailed notes in the Neighborly Software Program. Staff must be able to empathize, assume that all clients are coping with the effects of trauma, and modify the delivery of services accordingly.
- Maintain a thorough knowledge and understanding of tenant and landlord rights, and the eviction process.
- Ability to decipher rent ledgers and use basic math skills (percentages) to calculate the amount owed so that financial assistance is processed in the correct amount. Coordinates with Accounting to ensure that paperwork is completed in an accurate and timely manner, including the monthly reports as needed.
- Record detailed case notes throughout the service period, and ensure consistent, accurate entries into the agency database.
- Effectively worked with clients that are under high stress, extremely emotional, angry and/or
upset callers, or landlords.
Tax Preparer
Britneys Tax Services
Aurora, CO
03.2017 - 05.2023
- Assisted Individual clients in preparing tax returns
- Applied federal state and local codes to ensure tax compliance
- Consulted clients on tax law and income statement documentation
Sales and Leasing Consultant
OLP Management
Aurora, CO
11.2012 - 03.2017
- Processed administrative paperwork to complete leasing transactions and submitted to appropriate portals
- Greeted visitors, discussed leasing needs, and completed proactive follow-up calls to community offerings
- Maintained Rapport with apartment locator services to proactively market and fill vacancies
- Collected rent money and calculated any balances due
- Delivered and prepared all communication for property manager
- Assisting the Property Manager to ensure compliance with financing programs such as Tax Credits, Bond compliance, HUD, etc
- Cultivated relationships with sister properties to help find housing for clients' needs to keep their business within the company
Office Assistant
James France CPA
Lakewood, CO
09.2004 - 03.2006
- Reconcile invoices and identify discrepancies
- Create and update expense reports
- Process reimbursement forms
- Prepare bank deposits
- Enter financial transactions into internal databases
- Maintain digital and physical financial records
- Issue invoices to customers and external partners, as needed
- Review and file payroll documents
- Participate in quarterly and annual audits
- Handle incoming mail
- Scan and photocopy documents, and prepare quarterly reports
- Customer Service: Accounting assistants often need to communicate with vendors and customers about invoices and payments
Education
Associate in Applied Science (A.A.S) - Accounting
Arapahoe Community College
Littleton, Colorado02-2027
EKG certification -
Arapahoe Community College
Littleton, Colorado10.2013
Medical Technician -
Arapahoe Community College
Littleton, Colorado08.2013
Skills
- Time management
- Detailed-oriented
- Office organization
- Bookkeeping
- Lead generating
- Microsoft programs
- Multitasking
- Decision making
- Complaint resolution
- Internet research
- Contract negotiation
- Remote worker for 6 years
- Contract preparation
- Processing Invoices
- Low-Income Housing Tax Credit (LIHTC)
Timeline
Rental & Mortgage Assistance Case Manager
Brothers Redevelopment
05.2023 - 10.2024
Homemaker and caregiver
03.2017 - Current
Tax Preparer
Britneys Tax Services
03.2017 - 05.2023
Sales and Leasing Consultant
OLP Management
11.2012 - 03.2017
Office Assistant
James France CPA
09.2004 - 03.2006
Associate in Applied Science (A.A.S) - Accounting
Arapahoe Community College
EKG certification -
Arapahoe Community College
Medical Technician -
Arapahoe Community College