Britney Powell
Humboldt,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Order Entry Representative
West Lake Pipe & Fittings
Brownsville, TN
01.2026 - 06.2026
- Processed customer orders efficiently using ERP software, ensuring accuracy in data entry.
- Managed order confirmations and communicated updates to customers promptly.
- Collaborated with logistics teams to resolve shipping discrepancies and improve delivery timelines.
- Mentored new staff on order processing protocols, enhancing team productivity.
- Enhanced order accuracy by meticulously reviewing and entering customer orders into the system.
- Handled sensitive customer information with utmost confidentiality while adhering to company policies and regulations.
Customer Service Representative
TennCare
Remote
01.2024 - 12.2025
- Provided support in resolving customer inquiries and issues effectively.
- Assisted customers with enrollment processes and benefit information.
- Maintained accurate records of customer interactions in CRM systems.
- Adapted quickly to changes in policies and procedures to enhance service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Account Representative
Portfolio Recovery Associates
Jackson Tn
10.2019 - 11.2024
- Collaborated with other departments to address customer needs and service requests.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Spearheaded initiatives to optimize account recovery processes, resulting in increased performance metrics across the team.
- Implemented quality assurance measures to ensure compliance with regulatory standards and company guidelines.
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
Shift Manager
McDonald’s
Humboldt, TN
06.2014 - 10.2019
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Scheduled staff to establish adequate coverage during peak business hours.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Humboldt Junior/Senior High School
Humboldt, TN05-2015
Skills
- Report Preparation
- Sales and Upselling
- Stockroom Procedures
- Minute Taking
- Service Standard Compliance
- Microsoft Word
- Livechat Messaging
- Product Organization
- Lotus Notes
- Order Fulfillment
- Active Listening
- Project Management Abilities
- Reading Comprehension
- Service-Orientation
- Customer Relations
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Scheduling
- Call management
- Paperwork processing
- Product knowledge
- Appointment scheduling
- Team development
- Microsoft PowerPoint
- Data collection
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Timeline
Order Entry Representative
West Lake Pipe & Fittings
01.2026 - 06.2026
Customer Service Representative
TennCare
01.2024 - 12.2025
Account Representative
Portfolio Recovery Associates
10.2019 - 11.2024
Shift Manager
McDonald’s
06.2014 - 10.2019
High School Diploma -
Humboldt Junior/Senior High School