Hesmeralda Martinez
Stone Mountain,GA
Summary
Bilingual Administrative and Customer Service professional with experience in order entry, front desk operations, medical administration, and client support. Highly organized, detail-oriented, and skilled in data entry, scheduling, and cross-team coordination. Proven ability to thrive in fast-paced environments while maintaining accuracy, confidentiality, and professionalism.
Overview
9
9
years of professional experience
Work History
Order Entry Representative
Southeast Door Technologies
Norcross, GA
02.2024 - 12.2025
- Enter and process high-volume customer orders using ERP systems with a strong focus on accuracy and timeliness.
- Coordinate with sales and customer service teams to verify pricing, availability, and order details.
- Track orders and generate reports using VAM and Microsoft Excel.
- Resolve discrepancies proactively to prevent delays and maintain customer satisfaction.
Front Desk Receptionist
Atlanta Liposuction Specialty Clinic
Norcross, GA
04.2023 - 02.2024
- Greeted and checked in patients while maintaining confidentiality and professionalism.
- Scheduled appointments for multiple providers and reduced no-shows through reminders and follow-ups.
- Verified patient information, collected co-pays, and ensured pre-authorizations were completed.
- Maintained EMR records in compliance with HIPAA regulations.
- Managed high-volume phone lines and coordinated communication between patients and clinical staff.
Front Desk Manager
Greenwood Ice Cream
Chamblee, GA
09.2021 - 04.2023
- Managed front office operations including documentation, order processing, and inventory records.
- Served as liaison between warehouse staff, drivers, vendors, and management.
- Maintained visitor logs, shipping paperwork, and compliance documentation.
- Resolved scheduling and delivery issues to minimize operational disruptions.
Shift Manager / Insurance Agent
Atlanta Check Cashiers
Norcross, GA
03.2017 - 05.2022
- Opened and closed locations, managed cash handling, and supervised daily operations.
- Assisted customers with bill pay, money transfers, loan applications, and financial services.
- Sold auto insurance policies as a licensed sub-agent.
- Floated between multiple locations to support staffing needs.
Education
High School Diploma - undefined
Norcross High School
Norcross, GAStrayer University
Chamblee Ga Skills
- Administrative Support
- Data Entry & Order Processing
- Scheduling & Calendar Management
- Customer Service
- Bilingual Communication
- HIPAA Compliance
- EMR Systems
- Microsoft Excel, Word & Outlook
Languages
Bilingual: English & Spanish
Willing to Relocate
Timeline
Order Entry Representative
Southeast Door Technologies
02.2024 - 12.2025
Front Desk Receptionist
Atlanta Liposuction Specialty Clinic
04.2023 - 02.2024
Front Desk Manager
Greenwood Ice Cream
09.2021 - 04.2023
Shift Manager / Insurance Agent
Atlanta Check Cashiers
03.2017 - 05.2022
High School Diploma - undefined
Norcross High School
Strayer University