LORRAINE STELLATO
Remote Order Entry
Union,NJ
Summary
Diligent Client Service Representative with solid background in order entry. Contributed to streamlined order processing and accuracy, enhancing customer satisfaction. Demonstrated strong organizational skills and attention to detail in managing high-volume data entry.
Overview
12
12
years of professional experience
Work History
Order Entry Representative
Ferguson Bath, Kitchen & Lighting Gallery
03.2022 - 03.2025
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Processed cash payments and credit and debit card transactions.
- Collaborated with sales and warehouse teams to ensure smooth order fulfillment.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Reduced order discrepancies by diligently verifying and correcting input data.
- Enhanced order accuracy by meticulously reviewing and entering customer orders into the system.
Showroom Sales Consultant
Ferguson
04.2016 - 03.2022
- Recommended products to customers, enhancing engagement and brand loyalty
- Scheduled appointments with prospective customers to discuss purchase options
- Analyzed customer needs and interests, determining appropriate products
- Researched market and competitor trends to implement best practices and improve customer satisfaction
- Attended scheduled training sessions, department meetings and company events to build expertise and promote company image
- Responded promptly to customer queries to increase overall satisfaction
- Used knowledge of company products and services to recommend solutions to customers
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Stayed current on customer trends and requirements
- Followed up with customers after sales to gain feedback
- Entered customer transaction information into company databases
- Developed strong relationships with clients, resulting in repeat business and referrals.
Showroom Coordinator
Ferguson
04.2016 - 03.2022
- Conducted regular inventory assessments to optimize stock levels and minimize loss due to theft or damage.
- Enhanced customer satisfaction by providing personalized assistance in product selection and design consultation.
- Assisted in budget planning for showroom expenses while ensuring maximum return on investment through cost-effective strategies.
- Served as a liaison between the sales team, clients, designers, contractors, suppliers throughout project life cycles for seamless coordination efforts.
Sales Consultant
Aaron & Company
01.2013 - 07.2013
- Described merchandise and explained use, operation and care of merchandise to customers
- Arranged and display merchandise to promote sales
- Cleaned shelves, counters and tables
- Placed special orders, submitted online orders or contacted other stores to find desired items
- Demonstrated use and operation of merchandise
- Exchanged merchandise for customers and accepted returns
- Computed sales prices, total purchases and received and processed cash and credit payment
- Greeted customers and ascertained what each customer wanted and needed
- Answered questions regarding store and merchandise
- Recommended, select and help locate and obtained merchandise based on customer needs and desires
- Performed sales floor work, such as greeting and assisting customers
Education
High School Diploma -
Piscataway High School
Piscataway, NJ06.1991
Skills
- Delivering Exceptional Service
- Sales and Promotions
- Customer Needs Assessments
- Interpersonal Relationship Management
- Understanding of Procedures
- Building Customer Relationships and Loyalty
- Locating Merchandise
- Merchandising and Display
- Client Assistance
- Building Customer Loyalty
- Merchandise Recommendations
- Customer Inquiries
- Customer Presentations
- Positive Customer Engagement
- Collaborative Teamwork
- Client Assistance
- Customer support
- Payment processing
- Call center experience
- Sales support
- Data entry skills
- Order tracking
- Purchase order management
- Organization skills
- Teamwork
- Customer service
- Dependable and responsible
- Phone and email etiquette
- Sales experience
- Data entry
- Purchase orders
- Computer literacy
- MS office suite
- MS office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balancePaid time offWork from home optionPaid sick leave401k matchHealthcare benefits4-day work weekCareer advancementQuote
Life is like playing a violin in public and learning the instrument as one goes on.
Samuel Butler
Timeline
Order Entry Representative
Ferguson Bath, Kitchen & Lighting Gallery
03.2022 - 03.2025
Showroom Sales Consultant
Ferguson
04.2016 - 03.2022
Showroom Coordinator
Ferguson
04.2016 - 03.2022
Sales Consultant
Aaron & Company
01.2013 - 07.2013
High School Diploma -
Piscataway High School
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