Britney Seger
Joplin,MO
Summary
Compassionate and dedicated RBT specializing in social skills development and functional communication training. Known for strong leadership and teamwork skills, fostering trust with clients and families to support effective therapeutic interventions.
Overview
5
5
years of professional experience
Work History
Registered Behavior Technician (Pod Leader)
My World ABA
Joplin, MO
07.2023 - Current
- Trained and mentored staff in best practices for ABA therapy delivery.
- Advocated for client needs during team meetings, ensuring alignment with therapeutic goals.
- Adhered to ethical guidelines outlined by the Behavior Analyst Certification Board, ensuring quality care delivery across all cases.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Implemented behavior intervention plans to enhance client development and learning outcomes.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients' families, fostering trust and open communication vital for successful outcomes.
- Promoted socialization and peer interaction with group activities and play-based learning.
Admissions Representative
Freeman West Hospital
Joplin, MO
01.2023 - 07.2023
- Facilitated patient admissions by verifying documentation and ensuring compliance with hospital policies.
- Collaborated with healthcare teams to streamline the admission process and enhance patient experience.
- Managed scheduling for patient appointments, improving overall efficiency in admissions operations.
- Analyzed patient feedback to identify areas for process improvement and enhance service quality.
Behavioral Technician
SLS Community
Fayetteville, AR
10.2021 - 12.2022
- Implemented individualized behavior intervention plans to enhance client development.
- Monitored client progress, documenting changes and adjusting strategies as needed for improvement.
- Increased daily living skills through systematic instruction and practice during natural routines.
- Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
- Utilized Safety-Care techniques to ensure safety of staff and clients.
- Planned activities in the residence and in the community to promote client independence, daily living skills, and social skills.
Customer Service Representative
Superior Automotive Call Center
Rogers, AR
07.2021 - 09.2021
- Resolved customer inquiries through multiple communication channels, enhancing service delivery and satisfaction.
- Documented customer interactions using CRM software, ensuring accurate records for future reference and analysis.
- Collaborated with team members to streamline call handling processes, improving operational efficiency.
- Trained new staff on company policies and procedures, fostering a knowledgeable customer service team.
Education
Bachelor of Science - Kinesiology
John Brown University
Siloam Springs, ARSkills
- Data collection
- Social skills development
- Functional communication training
- CPI certified
- Leadership
- Incidental teaching
- Reinforcement strategies
Timeline
Registered Behavior Technician (Pod Leader)
My World ABA
07.2023 - Current
Admissions Representative
Freeman West Hospital
01.2023 - 07.2023
Behavioral Technician
SLS Community
10.2021 - 12.2022
Customer Service Representative
Superior Automotive Call Center
07.2021 - 09.2021
Bachelor of Science - Kinesiology
John Brown University