Katherine Feliciano
Lawrence,MA
Summary
Patient Behavior Technician 1.5 years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
ABA Centers Of America
05.2023 - Current
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Developed individualized plans to address challenging behaviors.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Bank Teller
Santander Consumer USA
02.2023 - 05.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Placed orders for customer checks and verified starting numbers.
- Turned in excess cash to maintain drawer security.
Patient Care Coordinator
Illume Cosmetic And Med Spa (Formerly L’imge)
10.2022 - 01.2023
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Completed documentation of care, hospital actions and patient activities.
- Resolved problems with areas such as communication and billing that could negatively impact services.
Patient Coordinator
L'image Skin Spa
02.2022 - 10.2022
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Aided in development and betterment of patient management and workflow processes.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and clinic staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule upcoming appointments and procedures.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients.
- Prepared initial patient charts for admission.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
Supervisor of Operations
Textiles Coated International
01.2017 - 09.2021
- Worked in matrix management environment with oversight of division level managers, operations, sales, human resources, safety and compliance.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Education
High School Diploma -
Eladio Tirado Lopez
05.2008
Skills
- Customer Service
- Resolving Problems
- Bilingual (Spanish)
- Patient Registration
- Payment Collection
- HIPAA Compliance
- Patient Care
- Answering Questions
- Database Search and Data Entry Skills
- Critical Thinking Skills
- Medical Data Collection
- Caring and Empathetic
- Calm and Effective Under Pressure
- Navigational Skills
- Intervention Management
- Development of Social Skills
- Behavioral Disorders
- Patient Behavior Monitoring
- Behavior Treatment Planning
- Behavior Redirection
- Autism and Spectrum Disorders
- Data Collection
- Role Play Scenarios
- ABA Techniques
- Report Writing
- Behavior Improvements
- Crisis Situations
- Applied Behavior Analysis
- Token Economy Systems
- HIPAA Requirements
- Data collection and analysis
- Registered Behavior Technician (RBT)
Certification
Registered Behavior Technician
Timeline
Registered Behavior Technician
ABA Centers Of America
05.2023 - Current
Bank Teller
Santander Consumer USA
02.2023 - 05.2023
Patient Care Coordinator
Illume Cosmetic And Med Spa (Formerly L’imge)
10.2022 - 01.2023
Patient Coordinator
L'image Skin Spa
02.2022 - 10.2022
Supervisor of Operations
Textiles Coated International
01.2017 - 09.2021
Registered Behavior Technician
High School Diploma -
Eladio Tirado Lopez
Similar Profiles
Greta ZeinerGreta Zeiner
RBT at ABA Centers of AmericaRBT at ABA Centers of America
Nathalia RiveraNathalia Rivera
RBT at ABA Centers of AmericaRBT at ABA Centers of America
Thais RenaThais Rena
Registered Behavior Technician at ABA Centers of AmericaRegistered Behavior Technician at ABA Centers of America