BRITNEY SUERO
Pembroke Pines,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Regional Communications /911 Dispatcher
Broward County Sheriff's Office
06.2022 - 10.2024
- Receive and enter emergency to non-emergency calls for dispatch while ensuring the correct response in a timely manner.
- Also includes communication with first responders in response to calls for service.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Followed established protocols for professional handling of emergency situations.
Physical Therapist Technician
CardioFlex Therapy
06.2019 - 03.2023
- Providing patient care by carrying out the instructions of a physical therapist and providing customer service.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatment.
- Administered stem therapy, ultrasounds, and stretches.
Registrar
Nicklaus Children's Palm Beach Gardens Urgent Care/Outpatient Center
02.2022 - 05.2022
- Greets patients and families in person and/or on the telephone.
- Obtains demographic, third party payer, financial information, medical information, and identification to schedule or register the patient for services.
- Obtains authorization and collects payments when required.
- Verified paperwork accuracy and checked for completion prior to processing.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
Volunteer
Memorial Hospital West
01.2019 - 06.2021
- Volunteering in NICU and Mother/Baby Unit.
- Greet, escort, direct patients and their families with a generous heart.
- Assisting nurses and doctors to provide comfort for new mothers and newborns.
- Maintained clean, neat, and operational facilities to serve program needs.
Front desk receptionist
Dr.Briseida Casta Pediatric Services
04.2019 - 04.2021
- Assisting doctor by answering high volume of phone calls, scheduling appointments, checking patient in/out, cleaning equipment, follow-up phone calls, etc.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Somerset Academy Charter High School
Pembroke Pines, FL05-2021
Bachelor of Science - Biology
Florida Atlantic University
Boca Raton, FL 05.2001 -
Skills
BLS provider
Goal oriented
Team leader
Problem solver
Reliable
Well presented
Strong academic skills
Extensive knowledge in MS Word
Extensive knowledge in Powerpoint
Devoted to assigned tasks
Excellent communication skills
Ability to adapt
Flexible
Quickly mastering new skills
Gracious
Exceptional Customer Service
Certification
EMD - Emergency Medical Dispatch
Timeline
Regional Communications /911 Dispatcher
Broward County Sheriff's Office
06.2022 - 10.2024
Registrar
Nicklaus Children's Palm Beach Gardens Urgent Care/Outpatient Center
02.2022 - 05.2022
Physical Therapist Technician
CardioFlex Therapy
06.2019 - 03.2023
Front desk receptionist
Dr.Briseida Casta Pediatric Services
04.2019 - 04.2021
Volunteer
Memorial Hospital West
01.2019 - 06.2021
Bachelor of Science - Biology
Florida Atlantic University
05.2001 -
EMD - Emergency Medical Dispatch
PST - Public Safety Telecommunicator
First Aid/CPR Certified
High School Diploma -
Somerset Academy Charter High School
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