Jenna Fender
Hawkinsville,GA
Summary
Communications professional in handling emergency and non-emergency calls. Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 Communications Dispatcher
Houston County Sheriff's Office
04.2022 - Current
- Assisted callers in emergency situations with appropriate information and support.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance services to meet individual call needs.
- Maintained certifications needed including CPR and Emergency Medical Dispatch.
- Took part of hiring panels and community education services.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Deburr Technician
LH Thomson
06.2019 - 03.2020
- Use hand pneumatic tools/bench wheels/hand tools/pencil grinder to remove defects from parts
- Check parts to make sure it was within tolerance of blueprints
- Checked other deburr specialists parts to keep within tolerance
- Trained newcomers within the deburr department
- Assisted in the broach and shaper area
- Conducted hardness and electrical conductivity checks to see if parts passed or failed/documented and sorted those parts
- Logged how many hours the job took/signed off the paperwork
- Assisted in shipping when needed by packing out parts to be sent off
- Printed labels for boxes/took in shipments from outside carriers
Pest Control Technician
Terminix Pest Control
03.2019 - 06.2019
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
Deburr Lead
LH Thomson
11.2016 - 03.2019
- Use hand pneumatic tools/bench wheels/hand tools/pencil grinder to remove defects from parts
- Check parts to make sure it was within tolerance of blueprints
- Checked other deburr specialists parts to keep within tolerance
- Trained newcomers within the deburr department
- Assisted in the broach and shaper area
- Assisted in shipping and receiving
- Conducted hardness and electrical conductivity checks to see if parts passed or failed/documented and sorted those parts
- Ran CNC machine for scoops/conducted checks on parts to make sure it was within tolerance of the blueprint use height stand and calipers .
Communications Specialist
Hodac
12.2015 - 11.2016
- Answer incoming calls for those in need (rehabilitation/bill help/hospitals/shelters)
- Recorded data on computer from callers
- Established rapport with callers and directed them with centers or numbers they needed, even if it was just to listen
Education
High School Diploma -
Houston County High School
Warner Robins, GA06-2011
Skills
- Quick Learner
- Radio Communications
- Information Gathering
- Positive communication skills
- Stress Tolerance
- Attention to Detail
- Teamwork and Collaboration
- Listening Skills
- Multitasking
- Dependable and Responsible
Certification
- CPR/AED Certification for APCO
- Emergency Medical Dispatch Certification
- Crisis Intervention Team Certification
- Pipeline Emergencies Dispatcher Awareness Certification
- Basic Communications Officer Certification
- GCIC/CJIS Certification
- NIMS ICS 100/700
Timeline
911 Communications Dispatcher
Houston County Sheriff's Office
04.2022 - Current
Deburr Technician
LH Thomson
06.2019 - 03.2020
Pest Control Technician
Terminix Pest Control
03.2019 - 06.2019
Deburr Lead
LH Thomson
11.2016 - 03.2019
Communications Specialist
Hodac
12.2015 - 11.2016
High School Diploma -
Houston County High School
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