Zaya Reddic

• Emergency 911 Dispatcher for Northern and Southern Michigan areas also Dayton and Toledo, OH/ Chicago, IL

Ability to think clearly, decide promptly and respond quickly under pressure

• Efficient and composed multitasker
• Excellent written, verbal, and interpersonal communication skills
• Operate a 911 multi-line phone system to do computer aided dispatch of patrol officers, firefighters, and ambulance units throughout MI/IL and OH
• Analyzes information, prioritizes calls for assistance and immediately takes necessary actions
• Mentors and trains new dispatchers on how to operate the County’s Computer Aided Dispatch (CAD) and use Records Management System (RMS)
• Expedites requests, enters queries, and monitors data/messages from local, federal, and international computer systems then relays information to the proper personnel
• Updates service area maps, business security files and contacts list
• Operated multiple phone lines, requests from in-house, MULTI state residents and maintained direct contact via radio with up to 70 Ambulances at a time, to ensure their location and safety
• Enhanced communication between first responders and the public by providing accurate and timely information.
• Improved response times by efficiently coordinating emergency services and dispatching appropriate units.
• Kept accurate records of dispatched vehicles and personnel, allowing for better resource tracking during emergencies.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Expanded catering services through strategic marketing efforts, increasing event bookings and revenue streams.
• Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
• Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
• Designed seasonal menus showcasing fresh local ingredients, supporting sustainable agriculture practices within the community.

• Accomplish financial objectives by collecting rents; paying bills; forecasting; preparing an annual budget; scheduling expenditures and analyzing variances
• Manage small portfolios with five international investors using Propertyware
• Establish rental rate by surveying local rental rates, calculating overhead costs, depreciation, taxes, and profit goals
• Proven ability to operate spreadsheets and use calculating functions in Excel to produce weekly/monthly cash flow to reduce cost risk and secure business needs
• Attract tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units
• Contracts with tenants by negotiating leases; collecting security deposit
• Maintain property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services
• Establish work relationships with 10 plus vendors ensuring accounts payable and accounts receivables are up to date
• Prepare reports by collecting, analyzing, and summarizing data and trends
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks and participating in professional organizations
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.

• Receive and code incoming emergency, non-emergency calls, complaints, and inquiries from the public
• Evaluate information and request dispatch for police, fire, and emergency medical assistance
• Perform crisis intervention with distraught callers when necessary
• Use good judgment and common sense in making decisions and maintain composure during extremely stressful situations
• Operate communications equipment including computers and telephones

• Responsibilities included keeping a satisfied customer
• Installing the benefit and value of products, that customer might not have known about before our conversation
• Responsible for explaining bills, tracking payment, opening/closing accounts, selling additional products and services, overall doing the necessary things to keep a loyal customer while retaining revenue for the company
• Achieved multiple customer service letters sent in on my behalf by our subscribers resulting in 'Kudo Awards' given to me by the company

• The goal of this team was to provide the necessary tools to the travel counselors that they may need to give the client quality service
• This included making sure that technical request went through in a sufficient time
• Assisted newly trained travel counselors that have questions and/or problems
• Team member of the UK international department, the Middle Market department in addition to the I.T.G department
• In the UK department services, all aspects of UK based travel and transatlantic reservations
• In the Middle Market department, we deal with small businesses be it an interactive or traditional reservation
• Coordinated crisis management efforts during unexpected events or emergencies, minimizing disruption to client travel plans.
• Assisted in training new hires, sharing best practices and ensuring new team members were equipped to provide excellent service to clients.

• Oversaw productivity in an inclusive setting for students 4 to 6yrs old
• Taught the children the basics of math, music, phonics, arts and crafts and religion
• Conducted social and academic meetings, twice a year, providing updates on student's progress
• Observed and evaluated children's performance, behavior, social development, and physical health
• Read books to entire classes or to small groups
• Monitored students' academic, social, and emotional progress.
• Developed strong relationships with parents and caregivers, enhancing communication and collaboration for student success.
• Allowed for ample outdoor discovery time in schedule each day.
• Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.