Malkeet Singh Gill
New York,NY
Summary
Reliable emergency services professional with strong track record in managing high-pressure situations and coordinating emergency responses. Proven ability to collaborate with team members and adapt to changing scenarios. Known for effective communication skills and composed demeanor in crisis situations.
Overview
11
11
years of professional experience
Work History
911 Operator/911 Dispatcher
New York Police Department
04.2025 - Current
- Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
- Enhanced communication between first responders and the public by providing clear, concise information during high-stress situations.
- Maintained accurate records of all emergency calls, ensuring proper documentation for future reference and analysis.
- Contributed to team success by consistently meeting performance metrics in a fast-paced, high-pressure environment.
Whole Foods Shopper
Amazon
08.2019 - 12.2021
- Assembled and completed grocery shopping for online orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Call Center Customer Service Representative
GCS
09.2018 - 05.2019
- I assist the elderly and physically challenged in booking access a ride trips and same day problems
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced call resolution time through efficient problem-solving and communication skills.
Administrative Intern
FEDCAP
06.2017 - 09.2017
- Organized and logged extensive data into the computer system
- Led a group of 8 and assisted in Job preparedness
- Assisted and provided customer service to office guest
- Improved document filing system efficiency, enabling quicker retrieval of important documents.
Data Entry Intern
Housing Works
11.2016 - 03.2017
- Organized and logged extensive data into the computer system
- Enhanced data accuracy by meticulously entering and cross-checking information from various sources.
- Ensured data integrity through regular audits and validation of entered information, leading to consistent and reliable datasets.
- Contributed to a positive work environment by proactively assisting colleagues as needed, fostering strong professional relationships and a collaborative atmosphere.
- Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
- Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
- Increased efficiency by automating repetitive tasks using Excel macros and formulas.
Poll Worker/Scanner Inspector
Board of Elections
09.2014 - 11.2014
- Issued ballots to clients and assisted them in casting their votes
- Collaborated closely with local authorities to ensure security measures were implemented properly at polling locations throughout Election Day.
- Issued ballots and provided instruction on how to correctly mark choices.
- Supported fellow poll workers through collaboration and communication, contributing to a successful team dynamic.
- Provided excellent customer service to voters, addressing questions and concerns with patience and professionalism.
Education
No Degree - Accounting
Edinboro University
Edinboro, PABachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York (City), NY05-2026
Associate of Applied Science - Criminal Justice
Queensborough Community College
Bayside, NY06-2023
High School Diploma -
Henry Viscardi High School
Albertson, NY06-2015
Skills
- Public safety awareness
- Clear communication
- Memory retention
- Typing speed
- Emergency protocols
- Leadership
- Accountability
Timeline
911 Operator/911 Dispatcher
New York Police Department
04.2025 - Current
Whole Foods Shopper
Amazon
08.2019 - 12.2021
Call Center Customer Service Representative
GCS
09.2018 - 05.2019
Administrative Intern
FEDCAP
06.2017 - 09.2017
Data Entry Intern
Housing Works
11.2016 - 03.2017
Poll Worker/Scanner Inspector
Board of Elections
09.2014 - 11.2014
No Degree - Accounting
Edinboro University
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Associate of Applied Science - Criminal Justice
Queensborough Community College
High School Diploma -
Henry Viscardi High School