Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Rivera

Hazlehurst,GA

Summary

Dedicated E-911 Dispatcher with proven skills in emergency communication, incident assessment, and dispatch coordination. Expertise in managing high-stress situations while maintaining professionalism and effective communication. Experienced E-911 Dispatcher skilled in crisis response strategy and law enforcement collaboration. Successfully coordinated emergency responses, utilizing situational awareness and stress management to ensure public safety and support first responders. Proficient E-911 Dispatcher with strong capabilities in incident command and geographic information systems. Known for effective communication and detail-oriented record-keeping, driving efficient emergency response and fostering collaboration among multiple agencies. Resilient E911 Dispatcher recognized for high productivity and efficient task completion. Possess specialized skills in emergency call handling, quick decision-making, and clear communication. Excel in stressful situations using critical thinking, empathy, and teamwork to ensure positive outcomes. Reliable E911 Dispatcher with comprehensive understanding of emergency systems and protocols. Demonstrated skills in handling high-stress situations, prioritizing emergencies, and coordinating needed response. Known for maintaining professionalism during crisis situations and ensuring accurate information relay to law enforcement, fire, and medical personnel. Effectively contributed to public safety by responding promptly and efficiently to all emergency calls. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Focused 911 dispatcher bringing several years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders. Highly skilled Public Safety Telecommunicator with background in efficiently managing emergency response operations. Possess strong ability to quickly assess situations, communicate effectively with diverse individuals, and coordinate with emergency services. Known for maintaining calm under pressure and making impactful decisions that ensure public safety. Have contributed to improving response times and quality of service in previous roles. Resourceful professional in emergency communications, recognized for high productivity and efficient task completion. Skilled in crisis management, rapid response coordination, and clear communication. Excel at prioritizing caller needs, multitasking under pressure, and utilizing empathy and decision-making to navigate challenging situations effectively. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

13
13
years of professional experience

Work History

E-911 Dispatcher

Jeff Davis Sheriffs Office
Hazlehurst, Georgia
02.2013 - Current
  • Operated multi-line phone systems to receive emergency calls.
  • Coordinated response efforts with law enforcement and emergency services.
  • Monitored radio communications to relay critical information to responders.
  • Maintained accurate records of all dispatched incidents and actions taken.
  • Provided accurate directions and support to callers during emergencies.
  • Assisted in training new dispatchers on operational procedures and systems.
  • Managed high-stress situations while ensuring effective communication flow.
  • Utilized geographic information systems for efficient incident location tracking.
  • Utilized mapping software to identify locations of incidents or responders.
  • Assessed the nature of each incident to determine the appropriate response level.
  • Operated a variety of computer systems to access and update records.
  • Received requests for assistance from other agencies and relayed information as needed.
  • Managed large volume of incoming calls while providing timely responses.
  • Provided pre-arrival instructions to callers in emergency situations.
  • Coordinated responses between multiple responding agencies when necessary.
  • Reviewed recordings of 911 calls prior to release in accordance with applicable laws.
  • Dispatched ambulances, fire trucks, law enforcement officers, tow trucks or other resources as required.
  • Provided detailed after action reports summarizing all activities related to an incident.
  • Maintained contact with field units via radio or telephone to ensure their safety and status during assignments.
  • Prioritized incoming calls for service based on urgency and need for response.
  • Monitored multiple radio frequencies for police, fire and medical emergencies.
  • Educated callers on proper use of 9-1-1 services while maintaining a professional demeanor.
  • Continuously monitored radio traffic in order to provide accurate updates to supervisors.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Researched vehicle, wanted and missing persons information.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.

Education

Radio/Operator Training

Georgia Public Safety Training Center
Forsyth, GA
06-1996

High School Diploma -

Jeff Davis High School
Hazlehurst, GA
05-1984

Skills

  • Emergency communication
  • Incident assessment
  • Geographic information systems
  • Multi-line phone operation
  • Dispatch coordination
  • Public safety management
  • Law enforcement collaboration
  • Crisis response strategy
  • Attention to detail
  • Situational awareness
  • Active listening
  • Stress management
  • Emergency protocols
  • Incident command system
  • Geographical expertise
  • Typing speed
  • Professionalism and ethics
  • Public safety awareness
  • Information gathering
  • Emergency management
  • Incident command
  • Stress tolerance
  • Law enforcement procedures
  • Call prioritization
  • Firefighting protocols
  • Adaptability
  • Relationship building
  • Unit dispatch
  • Incident management
  • Teamwork
  • Public Safety Procedures
  • Multitasking capacity
  • Safety protocols
  • Professional demeanor
  • Emergency medical instruction
  • Secure sensitive information
  • Adaptability and flexibility
  • Problem-solving
  • Emergency medical dispatch (EMD)
  • Technical understanding
  • Critical thinking
  • Multitasking Abilities
  • Continuous improvement
  • Call routing
  • Documentation and reporting
  • Time management
  • Flexible schedule
  • Fire Dispatching
  • Emergency response procedures
  • Police Code Understanding
  • Effective communication
  • Information security
  • Dispatch first responders
  • Problem-solving aptitude
  • Excellent communication
  • Map reading

Timeline

E-911 Dispatcher

Jeff Davis Sheriffs Office
02.2013 - Current

Radio/Operator Training

Georgia Public Safety Training Center

High School Diploma -

Jeff Davis High School
Pamela Rivera