CHRISTA WALLER
Clarksville,TN
Summary
Dedicated public safety professional with over six years of experience in corrections and emergency communications. Experienced in crisis response, de-escalation, and critical decision-making. Committed to serving the community with integrity and currently pursuing a B.S. in Emergency Management and Homeland Security.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Traveling 911 Dispatcher
GetResQ911 Remote
08.2026 - Current
- Managed emergency calls, ensuring accurate information relay to first responders.
- Coordinated response efforts, prioritizing incidents based on urgency and resource availability.
- Operated advanced communication systems to streamline dispatch processes and enhance response times.
- Monitored real-time data to assess situation dynamics, adjusting deployment strategies as needed.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Animal Control Officer/Adoption Coordinator
Montgomery County Animal Control
02.2024 - 06.2026
- Respond to animal-related emergencies and enforce local ordinances regarding animal welfare.
- Educate the public on responsible pet ownership and safety regulations.
- Maintain accurate logs, handle potentially aggressive animals safely, and collaborate with local law enforcement and shelters.
- Coordinated adoption processes, ensuring timely communication between prospective adopters and animal shelters.
- Developed and implemented outreach strategies to increase community awareness of adoption programs.
- Monitored and evaluated adoption outcomes, providing feedback for continuous program improvement.
911 Emergency Dispatcher
Montgomery County E911 Dispatch
08.2022 - 01.2024
- Responded to high-stress emergency and non-emergency calls with calm, clear communication.
- Dispatched appropriate services while tracking activity and recording data in real-time systems.
- Provided life-saving guidance to callers in critical conditions.
Jail Deputy
Montgomery County Sheriff Office
12.2021 - 06.2022
- Monitored inmate behavior for safety and compliance using observational techniques.
- Maintained detailed reports of daily behaviors, incidents, and movement.
- Used verbal de-escalation and positive behavior support to manage inmate behavior.
Correctional Officer
Tennessee Department of Corrections
06.2021 - 12.2021
- Supervised individuals in a controlled setting, promoting safety and accountability.
- Recorded behavior patterns and enforced consistent routines to reduce incidents.
- Administered first aid and used positive reinforcement when applicable.
Extradition Agent
U.S. Corrections
12.2020 - 06.2021
- Ensured secure and compliant transport of individuals across jurisdictions.
- Recognized early warning signs of aggression and used de-escalation strategies.
- Maintained order through respectful communication and environmental awareness.
Education
Bachelor of Science - Emergency Management And Homeland Security
Middle Tennessee State University
Murfreesboro05-2028
Skills
- Crisis De-escalation
- Works Well Under Pressure
- Real-Time Data Documentation
- Incident Reporting
- HIPAA & Confidentiality Awareness
- Basic Life Support (BLS)
- Emergency Communication
- Computer-Aided Dispatch
- Emergency Communications
- Multi-Jurisdictional Coordination
Certification
- Basic Life Support (BLS), CPR Certified
- Emergency Medical Dispatch Certification
- NCIC and CJIS QUERY Access
Activities
- Community Outreach Volunteer
- Musician in Local Band
Awards and Accomplishments
President's List - Nashville State Community College - Summer/Fall 2025
Timeline
Traveling 911 Dispatcher
GetResQ911 Remote
08.2026 - Current
Animal Control Officer/Adoption Coordinator
Montgomery County Animal Control
02.2024 - 06.2026
911 Emergency Dispatcher
Montgomery County E911 Dispatch
08.2022 - 01.2024
Jail Deputy
Montgomery County Sheriff Office
12.2021 - 06.2022
Correctional Officer
Tennessee Department of Corrections
06.2021 - 12.2021
Extradition Agent
U.S. Corrections
12.2020 - 06.2021
Bachelor of Science - Emergency Management And Homeland Security
Middle Tennessee State University