Macy Evans
INDIANAPOLIS,IN
Summary
Resilient 911 Emergency Dispatcher recognized for high productivity and efficient task completion. Skilled in emergency response coordination, crisis communication, and information analysis. Excel in quick decision-making, effective communication, and empathy under pressure, ensuring swift and appropriate responses to emergency situations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
911 Emergency Dispatcher
IU Health
INDIANAPOLIS
08.2026 - Current
- Answered emergency calls and assessed the nature of incidents.
- Received incoming calls from the public and determined the nature of the emergency.
- Provided clear instructions to callers during high-stress situations.
- Monitored radio communications for updates and emerging situations.
- Entered and updated information in the dispatch system accurately.
- Documented details of each call for record-keeping purposes.
- Assisted in training new dispatchers on protocols and systems used.
911 Dispatcher
Vermillion County Sheriff’s Department
Hillsdale, Indiana
04.2026 - 08.2026
- Coordinated with law enforcement and emergency services for timely responses.
- Operated emergency communication systems to receive and dispatch calls.
- Monitored radio channels for emergency requests and updates.
- Provided accurate information to callers during high-stress situations.
- Maintained detailed logs of all incoming calls and dispatched actions.
- Assisted in training new dispatch staff on protocols and procedures.
- Utilized mapping software to track locations of incidents and resources.
PRN Dispatcher
Transcare Ambulance
Terre Haute, Indiana
02.2026 - 08.2026
- Coordinated emergency responses for timely ambulance dispatching.
- Coordinated emergency response teams for timely patient transport.
- Monitored communication systems for efficient crew updates and coordination.
- Managed scheduling of ambulance resources to optimize coverage and availability.
- Communicated effectively with healthcare providers and first responders.
- Assisted in training new dispatch staff on operational procedures.
- Performed administrative tasks such as filing paperwork or entering data into computer systems.
- Documented all relevant information pertaining to each dispatch including vehicle type, crew members, estimated arrival time.
Correctional Sergeant
Clay County Jai
Brazil, Indiana
04.2025 - 02.2026
- Supervised daily activities of inmates to ensure safety and compliance.
- Managed inmate behavior through effective communication and conflict resolution.
- Trained new staff on policies, procedures, and emergency response protocols.
- Conducted regular inspections of facilities for security and maintenance needs.
- Coordinated with medical staff for inmate health assessments and care needs.
- Documented incidents, arrests, and inmate behavior in reports for review.
911 Training Coordinator/911 Dispatcher
Vigo County 911
Terre Haute, Indiana
12.2019 - 04.2025
- Coordinated training programs for emergency services personnel and community responders.
- Facilitated training sessions utilizing simulations for real-world emergency scenarios.
- Developed training materials to enhance knowledge of emergency response protocols.
- Managed scheduling of training sessions to ensure maximum attendance and participation.
- Collaborated with local agencies to integrate best practices into training programs.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
- Collaborated with management team to determine appropriate learning objectives for each program.
- Provided support to trainers and trainees, ensuring a positive learning environment.
- Maintained accurate records of all trainings conducted.
Education
Indiana Connections Academy
Indianapolis, INSkills
- Emergency communication
- Dispatch operations
- Crisis management
- Emergency protocols
- Incident documentation
- Mapping software
- Resource coordination
- Regulatory compliance
- Effective communication
- Team collaboration
- Attention to detail
- Problem solving
- Conflict resolution
- Training development
- Typing accuracy
- Memory retention
- Memory retention
Certification
- BLS Instructor AHA
- IDACS Certified
- IAED EPD, EMD AND EFD
- NIMS 100,200,7000 & 800
- Denise Amber Lee Crisis Training
- CALIBER CAD system trained
Professional References
John Mattingly
Friend/Co Worker
jmattinglyjr@icloud.com (317)-840-7930
Sara Holbert
Former Supervisor
Sara.holbert@vigosheriff.in.gov (812)-249-9363
Meagan VanHorn
Former Co Worker
Meagan.vanhorn@vigosheriff.in.gov (812)-239-4031
Richard Eder
Former LT.
Reder@claycountyin.org 812-229-7395
Timeline
911 Emergency Dispatcher
IU Health
08.2026 - Current
911 Dispatcher
Vermillion County Sheriff’s Department
04.2026 - 08.2026
PRN Dispatcher
Transcare Ambulance
02.2026 - 08.2026
Correctional Sergeant
Clay County Jai
04.2025 - 02.2026
911 Training Coordinator/911 Dispatcher
Vigo County 911
12.2019 - 04.2025
Indiana Connections Academy