Britney Villarreal
Corpus Christi,TX
Summary
Experienced Customer Advocate with over 10 years of experience in customer service and technical support. Proven problem-solving skills with the ability to adapt to new situations and learn on the go. Dedicated, loyal, and hardworking with a passion for technology, writing, and delivering exceptional customer service. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Tech Analyst
Rise Broadband
02.2023 - 10.2023
- Provided technical support and customer care
- Diagnosed and resolved connectivity issues
- Assisted with billing inquiries and customer questions
- Provided technical and functional recommendations based on project requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Care Specialist II
Best Buy
01.2021 - 12.2022
- Troubleshot technical problems over the phone
- Scheduled appointments with Geek Squad agents
- Assisted customers with orders and resolved complaints
- Educated customers on protection and service plans
Care Specialist I
Best Buy
01.2020 - 12.2021
- Assisted with order placements and product inquiries
- Explained service plans and resolved escalated issues
Customer Service/Phone Rep
Best Buy
01.2014 - 12.2020
- Assisted customers with purchases and returns
- Managed front-end operations and phone inquiries
- Supported management with escalated issues
Education
Bachelor's Degree - Science of Technology
Strayer University
01.2021
High School -
Foy H. Moody High School
01.2006
Skills
- Time Management
- Problem Solving
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Service
- Technical Support
- Software Troubleshooting
- Communication
- Data Entry
- Retail Sales
- Help Desk Support
Assessments
- Customer Focus & Orientation, Proficient, 02/01/22
- Written Communication, Proficient, 08/01/22
- Retail Customer Service, Proficient, 02/01/22
Timeline
Tech Analyst
Rise Broadband
02.2023 - 10.2023
Care Specialist II
Best Buy
01.2021 - 12.2022
Care Specialist I
Best Buy
01.2020 - 12.2021
Customer Service/Phone Rep
Best Buy
01.2014 - 12.2020
Bachelor's Degree - Science of Technology
Strayer University
High School -
Foy H. Moody High School
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