Britni Franks
VIRGINIA BEACH,VA
Summary
Seeking a position that reflects my experience, skills, and personal attributes including dedication, empathy, customer service, meeting goals, creativity, and the ability to follow through.
Overview
11
11
years of professional experience
Work History
Barista
Starbucks
10.2023 - 09.2024
Barista
Starbucks
08.2022 - 12.2022
Front Desk Agent
DoubleTree by Hilton
10.2019 - 12.2019
Guest Service Agent
Cibola Vista Resort and Spa
02.2019 - 05.2019
- Check guests in and out
- Assist with guests needs
- Understanding room types and locations
Dispatcher
AAA
05.2017 - 02.2019
- -dispatch calls to the right station
- -welfare checks on members
Personal Concierge
Arizona Biltmore a Waldorf Astoria
09.2016 - 05.2017
- Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
- Process and deliver messages for guests
- Retrieve mail, small packages and facsimiles for guests as requested
- Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
- Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Register VIP guests, as needed
- Promote Hilton marketing programs and distribute printed materials, as needed
Front Desk Agent
Arizona Biltmore Resort and Spa
09.2015 - 09.2016
- -Register guests and assign rooms
- -Understanding room types
- -know room locations, types of available, room rates
Retail assistant
Arizona Biltmore Resort and spa
09.2014 - 09.2015
Head Cashier
Forever 21
08.2013 - 01.2014
Education
Grand Canyon University
Phoenix, AZ01.2014
High School Diploma -
Moon Valley High School
Phoenix, AZ05.2012
Skills
- People Skills
- Communication Skills
- Computer and Phone Skills
- CPR certified
- Guest Service
- Customer Service
- Front Desk
Hobbies and Interests
Working With People
Attributes
- Good with people
- Honest
- Hard-working
- Patient
Timeline
Barista
Starbucks
10.2023 - 09.2024
Barista
Starbucks
08.2022 - 12.2022
Front Desk Agent
DoubleTree by Hilton
10.2019 - 12.2019
Guest Service Agent
Cibola Vista Resort and Spa
02.2019 - 05.2019
Dispatcher
AAA
05.2017 - 02.2019
Personal Concierge
Arizona Biltmore a Waldorf Astoria
09.2016 - 05.2017
Front Desk Agent
Arizona Biltmore Resort and Spa
09.2015 - 09.2016
Retail assistant
Arizona Biltmore Resort and spa
09.2014 - 09.2015
Head Cashier
Forever 21
08.2013 - 01.2014
Grand Canyon University
High School Diploma -
Moon Valley High School
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