Britnie-Rae Brogdon
Villa Rica,Georgia
Summary
Detail-oriented Licensed Claim Adjuster with extensive experience in property assessment and liability determination. Known for exceptional interpersonal skills, fostering customer relationships that make clients feel valued and supported. Proven ability to manage high case volumes efficiently while maintaining a focus on accuracy and compliance. Adept at problem-solving in fast-paced environments, with a strong capacity to quickly learn and adapt to company products and procedures.
Overview
11
11
years of professional experience
Work History
Express Claim Handler
State Farm
Dunwoody, Georgia
12.2022 - 01.2025
- Recognized by management for providing exceptional customer service.
- Interpreted and applied insurance policy provisions to determine coverage for each claim.
- Analyzed claims data to identify trends and recommend changes to reduce risk and prevent fraud.
- Conducted thorough investigations of claims by reviewing documents, interviewing involved parties, and consulting with experts.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
- Precisely calculated refunds, premiums, and adjustments.
- Evaluated and processed insurance claims according to company policies and industry standards.
- Responded to telephone inquiries from customers regarding coverage issues.
- Organized information by using spreadsheets, databases or word processing applications.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
Service Support Associate
Xfinity
Atlanta, Georgia
03.2021 - 12.2021
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Ensured compliance with company policies and procedures related to customer service.
- Trained new employees on the use of internal software applications.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Collaborated with other departments to ensure timely resolution of customer issues.
- Supported sales team members to drive growth and development.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
Delivery Experience Specialist
Tesla
Roswell, Georgia
09.2018 - 09.2020
- Organized deliveries according to customer requirements and preferences.
- Resolved any issues that arose during the course of a delivery, such as incorrect configurations or pending specials.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Promoted positive customer service by delivering vehicles on time and fully resolving issues with knowledgeable and friendly service.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Trained new employees on proper techniques for safe operation, and proper methods for the delivery of vehicles.
- Conducted test drives and demonstrations to share features, discuss capabilities and overcome objections.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
Lead Customer Service Representative
LogistiCare Solutions, LLC.
Atlanta, Georgia
11.2016 - 09.2018
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators for management review.
- Ensured compliance with applicable laws, regulations and organizational policies.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Oversaw daily operations of the call center team including scheduling shifts, assigning tasks.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Business Office Associate
CarMax Auto Superstores
Stockbridge, Georgia
12.2013 - 11.2016
- Organized paper filing system to maintain accurate records.
- Processed incoming payments from customers using a variety of payment methods.
- Maintained positive working relationship with fellow staff and management.
- Answered phone and routed calls to appropriate team members.
- Explained procedures to customers regarding titling vehicles, transferring ownership, and registering vehicles.
- Explained vehicle warranties and extended service contracts to buyers and administered paperwork.
- Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.
- Verified accuracy of all documents before submission to the DMV.
- Inspected paperwork for completeness, accuracy, and compliance with state regulations.
Education
Political Science, Communication
Georgia Perimeter College
Decatur, Georgia02.2008
High School Diploma -
Martin Luther King Jr. High School
Lithonia, Georgia05.2006
Skills
- Customer satisfaction
- Organizational expertise
- Conflict resolution
- Data entry
- Teamwork and collaboration
- Casualty and property loss
- Verbal and written communication
- Influencing skills
Timeline
Express Claim Handler
State Farm
12.2022 - 01.2025
Service Support Associate
Xfinity
03.2021 - 12.2021
Delivery Experience Specialist
Tesla
09.2018 - 09.2020
Lead Customer Service Representative
LogistiCare Solutions, LLC.
11.2016 - 09.2018
Business Office Associate
CarMax Auto Superstores
12.2013 - 11.2016
Political Science, Communication
Georgia Perimeter College
High School Diploma -
Martin Luther King Jr. High School