BRITNI SHIPP
PHOENIX,AZ
Summary
Results-oriented diagnostics and laboratory operations executive with over 12 years of experience in driving commercial growth and expanding diagnostic services. Expertise in collaborating with leadership and cross-functional teams to enhance operational performance and customer satisfaction. Skilled in managing regional laboratory networks, overseeing P&L, and executing contracts within complex healthcare environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Laboratory Operations, AZ Market
Unified Women’s Health
Phoenix, AZ
07.2024 - Current
- Lead strategic partnerships between laboratory operations, physician practices, executive leadership, and commercial stakeholders across a regional healthcare network.
- Directed implementation of new molecular diagnostic workflows across a regional laboratory network.
- Drove adoption and utilization of in-house molecular diagnostics through provider education and operational collaboration, enhancing diagnostic capabilities.
- Partner with clinical leadership and practice administrators to implement new diagnostic offerings across multiple care centers.
- Developed business strategies to enhance laboratory utilization and turnaround times, resulting in improved customer satisfaction.
- Improved utilization across multiple practice locations through provider engagement and workflow optimization.
- Collaborate with sales, vendors, laboratory leadership, finance, and executive teams to support organizational growth initiatives.
- Oversee multimillion-dollar laboratory operations including budgeting, staffing, vendor negotiations, regulatory compliance, and capital planning.
- Developed and implemented strategic initiatives to improve patient care delivery.
- Oversaw operational workflows, enhancing efficiency across departments.
Operations and Laboratory Manager
ZOETIS REFERENCE LABORATORIES
Phoenix, AZ
08.2022 - 03.2024
- Led operational strategy for one of Zoetis Reference Laboratories’ highest-volume veterinary diagnostic operations, partnering with commercial, laboratory, and corporate teams to support organizational growth and customer success.
- Developed and managed a high-performing team of laboratory, operational, and client service professionals to enhance service delivery.
- Oversaw budgeting, staffing alignment, instrumentation planning, compliance readiness, and operational continuity initiatives.
- Delivered quarterly operational reviews and business performance reporting, providing strategic recommendations that informed executive leadership decisions.
- Delivered quarterly operational reviews, business performance reporting, and strategic recommendations to executive leadership.
- Oversaw budgeting, staffing alignment, and compliance readiness initiatives to ensure operational continuity and effective resource allocation.
- Supported enterprise-wide process standardization initiatives that improved consistency, efficiency, and customer experience.
- Developed and implemented quality control protocols to enhance testing accuracy and reliability.
- Led laboratory operations to ensure compliance with industry standards and regulations.
Operations Director | Laboratory Manager
PRECISION LABS LLC
Gilbert, AZ
10.2020 - 08.2022
- Directed laboratory operations supporting molecular diagnostics, allergy, and immunology service lines.
- Collaborated with executive leadership and strategic stakeholders to launch new testing programs, enhancing diagnostic capabilities.
- Oversaw departmental budgets, staffing strategies, and operational planning to align with organizational objectives.
- Developed quality management systems and operational improvements, enhancing service reliability and efficiency.
- Led cross-functional implementation projects supporting new programs, pilot initiatives, and service optimization.
- Led operational strategy initiatives to enhance productivity and streamline workflows across multiple departments.
- Implemented process improvements that reduced operational costs and increased efficiency in daily operations.
Operations Director | Microbiology Specialist
RAPID LABORATORY SERVICES
Tempe, AZ
01.2016 - 10.2020
- Spearheaded development and implementation of a full in-house microbiology department, generating operational savings exceeding $35,000 monthly.
- Managed and developed teams of 30+ laboratory and operational personnel, enhancing workflow efficiency and service quality through effective staffing coordination.
- Directed operations across multiple laboratory locations throughout Arizona, supporting strategic operational planning and organizational growth initiatives.
- Managed and developed teams of 30+ laboratory and operational personnel while overseeing workflow efficiency, staffing coordination, and service quality.
- Collaborated closely with executive leadership on strategic initiatives focused on operational scalability, service expansion, and process optimization.
- Led implementation of reporting systems and operational workflows in LabDaq LIS and EMR integration platforms, improving data accessibility and operational processes.
- Directed continuous improvement initiatives that streamlined turnaround times and increased reporting accuracy, contributing to overall operational efficiency.
- Managed departmental budgets, resource allocation, technology implementation, and operational improvement projects.
- Streamlined operational processes, enhancing workflow efficiency across multiple departments.
- Led cross-functional teams to implement strategic initiatives, driving organizational growth and performance.
Education
Bachelor of Science - Microbiology, Honors
ARIZONA STATE UNIVERSITY
Scholastics Diploma/Associate of Science - Biological Science
MOUNTAIN VIEW HIGH SCHOOL
Skills
- Laboratory Operations
- Multi-Site Operations
- Operational Excellence
- Process Improvement
- Business Development
- Strategic Partnerships
- Account Management
- P&L Management
- Cross-Functional Leadership
- Team Development
- Strategic Planning
- Decision-making
- Executive Presentations
- Relationship building
- Verbal and written communication
Certification
- Medical Laboratory Scientist (ASCP)
- Diplomat in Laboratory Management (ASCP)
- Clinical Laboratory Consultant
STRATEGIC LEADERSHIP HIGHLIGHTS
- Strategic laboratory and diagnostics leader with more than 12 years of experience driving operational excellence, commercial collaboration, and organizational growth across multi-site healthcare environments.
- Proven ability to build trusted partnerships with physicians, executive leadership, vendors, and cross-functional teams to implement new diagnostic services, improve utilization, and enhance the customer experience.
- Experienced leading complex initiatives spanning laboratory operations, business strategy, regulatory compliance, budgeting, workforce planning, and process improvement while consistently delivering measurable results.
- Demonstrated success translating organizational goals into scalable operational strategies that increase efficiency, optimize performance, and support sustainable growth.
- Skilled at navigating matrix organizations, influencing stakeholders at all levels, and leading cross-functional teams through change, implementation, and continuous improvement initiatives.
- Recognized for developing high-performing teams, fostering collaborative relationships, and aligning operational execution with broader business objectives.
Timeline
Director of Laboratory Operations, AZ Market
Unified Women’s Health
07.2024 - Current
Operations and Laboratory Manager
ZOETIS REFERENCE LABORATORIES
08.2022 - 03.2024
Operations Director | Laboratory Manager
PRECISION LABS LLC
10.2020 - 08.2022
Operations Director | Microbiology Specialist
RAPID LABORATORY SERVICES
01.2016 - 10.2020
Scholastics Diploma/Associate of Science - Biological Science
MOUNTAIN VIEW HIGH SCHOOL
Bachelor of Science - Microbiology, Honors
ARIZONA STATE UNIVERSITY