Britny Costa
Owensboro,KY
Summary
Highly organized professional with excellent communication skills and a master’s degree in psychology, seeking a career to assist in maximizing the development of human potential and the fulfillment of human needs.
Overview
13
13
years of professional experience
Work History
Mental Health Associate
Mountain Comprehensive Care
04.2024 - Current
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Strategized with clinical team to prevent inmate diversion, abuse, and recidivism.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Case Manager
River Valley Behavioral Health
07.2023 - 04.2024
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Counseled clients on available resources within the community that could help meet their needs.
- Reviewed treatment plans against individual goals and healthcare standards.
Probation and Parole Officer
Kentucky Department of Corrections
07.2017 - 02.2023
- Provided guidance and assistance to parolees regarding job searches, housing, education, counseling, healthcare services, and other areas of need.
- Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems.
- Developed and implemented individualized treatment plans for parolees.
Captain of Internal Affiars
Bullitt County Detention Center
01.2021 - 07.2021
- Executed emergency procedures to maintain passenger and cargo safety during unexpected circumstances.
- Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
- Observed aircraft safety systems and operational conditions and immediately reported issues.
- Monitored and interpreted instruments to determine flight status, airline condition and geographic position.
Customer Service Specialist
Dick’s Sporting Goods
05.2011 - 12.2016
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Led team engagement to assist cross-functional departments and achieve goals.
Education
Masters - Forensic Psychology
Southern New Hampshire University
11.2017
Skills
- Case Management
- Group Therapy
- Resource Management
- Organization and Multitasking
- Crisis Intervention
- One-On-One Sessions
- Treatment Planning
- Referral Coordination
Timeline
Mental Health Associate
Mountain Comprehensive Care
04.2024 - Current
Case Manager
River Valley Behavioral Health
07.2023 - 04.2024
Captain of Internal Affiars
Bullitt County Detention Center
01.2021 - 07.2021
Probation and Parole Officer
Kentucky Department of Corrections
07.2017 - 02.2023
Customer Service Specialist
Dick’s Sporting Goods
05.2011 - 12.2016
Masters - Forensic Psychology
Southern New Hampshire University
Similar Profiles
Jordan SteeleJordan Steele
MAT Clinician at HomePlace (Mountain Comprehensive Care Center)MAT Clinician at HomePlace (Mountain Comprehensive Care Center)
Ashley StewartAshley Stewart
Peer Support Specialist at Mountain Comprehensive Care CenterPeer Support Specialist at Mountain Comprehensive Care Center
Kaelan FrazierKaelan Frazier
School Based Therapist at Mountain Comprehensive Care CenterSchool Based Therapist at Mountain Comprehensive Care Center