Britny Goncalves
Windermere,FL
Summary
Dynamic and resilient professional with a proven track record at Delta Galil USA, enhancing in-store experiences and customer satisfaction. Excelled in client relations and analytical problem-solving across diverse roles, from visual management to sales. Fluent in multiple languages and proficient in computer skills, consistently delivering results in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Visual Manager
Delta Galil USA
Orlando, Florida
04.2024 - Current
- Created in-store displays that showcased the latest product lines.
- Inspected stores daily to ensure standards were met according to company guidelines.
- Proposed or approved modifications to project plans.
- Provided guidance and assistance during store openings and closings.
- Resolved customer inquiries and complaints requiring management-level escalation.
Car Salesperson
Penske Automotive
Orlando, Florida
04.2023 - 07.2024
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Developed relationships with potential buyers through phone calls and emails.
- Scheduled automotive deliveries with vendors and customers.
- Maintained customer satisfaction by providing prompt, reliable service.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
Server/ Bartender
Caribe Royale All-suite Hotel & Convention Center
Orlando, Florida
06.2021 - 03.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and confirmed complete orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Some College (No Degree) - Finance
Valencia College
Orlando, FLSkills
- Client Relations
- Analytical Problem Solving
- Fluent In Multiple Languages
- Trustworthy Contributor
- Proficient Computer Skills
- Resilient in High-Pressure Situations
Languages
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Visual Manager
Delta Galil USA
04.2024 - Current
Car Salesperson
Penske Automotive
04.2023 - 07.2024
Server/ Bartender
Caribe Royale All-suite Hotel & Convention Center
06.2021 - 03.2023
Some College (No Degree) - Finance
Valencia College
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