Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Britny Jackson

Commercial Point,OH

Summary

Organized Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience

Work History

Office Manager

Helfrich Family Dental
Columbus , Ohio
12.2018 - Current
  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, deposits and recordkeeping.
  • Established workflow processes and monitored daily productivity.
  • Managed office operations while scheduling appointments for patients.
  • Managed appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Utilized patient and staff feedback to maintain patient partnerships and increase revenue.

Dental Treatment Coordinator

Beecher Crossing Dental Group
Gahanna, Ohio
04.2013 - 12.2018
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Understood dental terminology and insurance breakdowns to communicate with staff and patients.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized patient files and streamlined operations to improve efficiency.

Education

No Degree -

Columbus State Community College
Columbus, OH

Certification - Medical Assisting

Everest Institute
Gahanna, OH
06.2010

High School Diploma -

Central Crossing High School
Grove City, OH
05.2009

Skills

  • Office Management
  • Billing and Collections
  • Patient Correspondence
  • Account and Ledger Reconciliations
  • Skilled in Microsoft Office
  • Friendly and Relatable
  • Adaptable and Resilient
  • Managing Appointments
  • Administration and Operations
  • Master Schedule Management
  • Organizing Staff Schedules
  • Invoice Preparation

Timeline

Office Manager

Helfrich Family Dental
12.2018 - Current

Dental Treatment Coordinator

Beecher Crossing Dental Group
04.2013 - 12.2018

No Degree -

Columbus State Community College

Certification - Medical Assisting

Everest Institute

High School Diploma -

Central Crossing High School

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Britny Jackson