Britny Scott
Crescent City,FL
Summary
Achieved notable improvements in staff performance and customer satisfaction at Dollar General Store through expert staff management and effective negotiation. Excelled in maintaining high service standards, fostering a positive work environment, and meeting production targets. Demonstrated strong business development skills, enhancing operational efficiency and accuracy.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Dollar General Store
Crescent City, FL
08.2023 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Part-time Key Holder
Dollar General Store
Crescent City, FL
11.2020 - 07.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Cashier
Dollar General Store
Pierson, FL
02.2020 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Production Worker/Trainee
Spartan Electronics
De Leon Springs, FL
09.2016 - 02.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Waitress
Shrimps R Us And More
Welaka, FL
03.2015 - 08.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Waitress
River Pub Italian Grill
Crescent City, FL
07.2011 - 01.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
GED -
Crescent City High School
Crescent City, FL2018
Skills
Business Development
Negotiation
Staff Management
Training
Timeline
Assistant Manager
Dollar General Store
08.2023 - 09.2024
Part-time Key Holder
Dollar General Store
11.2020 - 07.2022
Cashier
Dollar General Store
02.2020 - 11.2020
Production Worker/Trainee
Spartan Electronics
09.2016 - 02.2020
Waitress
Shrimps R Us And More
03.2015 - 08.2016
Waitress
River Pub Italian Grill
07.2011 - 01.2015
GED -
Crescent City High School