Britt Bailey
Atlanta,GA
Summary
Results-driven Technology Project Manager with a proven track record in leading complex projects to successful outcomes. At Turbo Tax, implemented strategic change management practices that increased project delivery efficiency and resulted in a 20% rise in customer satisfaction. Expertise in SDLC and fostering team collaboration enables the effective management of multiple high-stakes projects. Committed to leveraging analytical problem-solving skills to drive innovation and enhance operational performance.
Overview
11
11
years of professional experience
Work History
Program Manager
Turbo Tax
Atlanta, GA
08.2022 - Current
- Technology Infrastructure Program Manager responsible for overseeing and driving the successful completion of tech-focused projects
- Member of a Program Management Office (PMO) assisting with Program Governance process while leading a cross-functional team across 8 workstreams and its’ project status
- Develop and maintain change management tools, templates and process’, while implementing metrics to measure success and timely delivery
- Manage review and reporting of Program Budget and Benefit Realization ~ done through data quality reports which displays project status’ allowing for timely corrections
- Kick-off and facilitate planning meetings with stakeholders to review Program-related project plans
- Ensure adherence policy to project standards, IT controls, risk and regulatory requirements with working knowledge of Agile
- Lead the preparation of defining and drafting materials communicating program health, key decisions, actions, risk and other updates for governing bodies (i.e., Steering Committee, Executive Management Committee and external stakeholders)
IT Project Manager
Truist formerly SunTrust Bank
Atlanta, GA
04.2021 - 09.2022
- Working as Operations Manager to support in installing & maintaining networks while utilizing diagnostic tools for ATMs, servers, desktops, and configurations
- Monitor and troubleshoot the performance of the network utilizing NetOp, and Blue Zone with a footprint of 5,529 ATMs, to reduce delays and cost while increasing customer satisfaction
- Provide appropriate documentation on involved projects as stated in the change management protocol
- Maintain and created functional requirements and technical specification documentation as required
- Proven record of achieving exemplary results, including successfully delivering multi-million-dollar project with a 20% increase in customer satisfaction
Sr. Project Manager
SunTrust Bank
Atlanta, GA
10.2018 - 04.2021
- Directed ATM installations by adhering to rollout schedules and operational protocols.
- Analyzed, troubleshot, and restored ATMs and related devices to operational status.
- The ultimate goal is to ensure that data, voice, video, communication requirements, and cash are accessible to qualified users, and operational to support assured communication on the ATM/ITM platform.
- This position requires both comprehensive and expansive technology knowledge in solutions, by applying advanced analysis skills to map customer operational challenges to appropriate end-to-end technology solutions.
- In addition, this position is responsible for planning, directing, and overseeing the overall management of the bank’s ATM/ITM fleet operation, with the goal of providing unsurpassed support by working closely with vendors, management, and regulatory authorities regarding ATM/ITM installation, relocation, removal, replacement, and maintenance.
- This requires extensive coordination of ATM data and cash balancing to deliver impeccable ATM IMAC processes+
Project Manager - ATM Banking/Strategic Deployment Group
Wells Fargo Bank
NC
05.2015 - 10.2018
- Executed structured control measures throughout ATM project lifecycles.
- Achieved project goals adhering to set financial limits and deadlines.
- Mitigated risks by confirming partner provision of essential products, support services such as cash and power, and data circuits.
- Coordinated with permitting authorities to ensure compliance with local, State, and Federal regulations.
- Familiar with construction standards, AB244 lighting specifications, and ADA compliance requirements.
- Facilitated routine meetings for survey review and approval.
- Delivered project solution presentations to stakeholders.
- Executed visits to verify compliance with established quality benchmarks.
- Coordinated up to 50 projects simultaneously.
- Monitored progress, creating artifacts for stakeholder updates.
Project Manager Consultant -Strategic Site Acquisition
Wells Fargo Bank, N. A
12.2013 - 05.2015
- Managed 480 ATM machines concurrently through ongoing market analysis.
- Implemented change management plans to enhance employee adoption and reduce resistance.
- Implemented streamlined processes for effective lease management using a comprehensive Playbook.
- Developed strategic roadmaps tailored for landlords and management teams.
- Reviewed intricate legal and lease agreements pertaining to diverse portfolios.
- Prepared comprehensive drafts for proposed leases and renewals.
- Oversaw vendor payments for rent and common area maintenance.
- Fostered collaboration across internal and external stakeholders.
- Facilitated financial approvals for transactions exceeding $50K.
- Negotiated Letters of Intent (LOIs) while issuing Certificates of Insurance when required.
- Conducted monthly operations meeting aimed at project tracking and risk mitigation.
- Secured increase in financial backing from $100K at the regional level to $50M with the board of directors.
- Drafted comprehensive RFPs.
Education
Project Management Professional (PMP) - Business Analyst (BA) concentration
Central Piedmont Community College
Charlotte, NCSkills
- Visionary Leadership Skills
- Project Planning
- Project Coordination
- Proficient in Handling Multiple Tasks
- Strong Organizational Skills
- Effective Conflict Resolution
- Obstacle Analysis
- Option Generation
- Network Troubleshooting
- Analytical Problem-Solving
- SDLC Structure
- Quality Improvement Strategies
- Financial Budgeting
- Production Time Management
- Team Collaboration
- Project management
- Vendor Relationship Management
- Scheduling and planning
Timeline
Program Manager
Turbo Tax
08.2022 - Current
IT Project Manager
Truist formerly SunTrust Bank
04.2021 - 09.2022
Sr. Project Manager
SunTrust Bank
10.2018 - 04.2021
Project Manager - ATM Banking/Strategic Deployment Group
Wells Fargo Bank
05.2015 - 10.2018
Project Manager Consultant -Strategic Site Acquisition
Wells Fargo Bank, N. A
12.2013 - 05.2015
Project Management Professional (PMP) - Business Analyst (BA) concentration
Central Piedmont Community College
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