Overview
Work History
Education
Skills
Timeline
Generic

Britt Hayes

Lincoln,NE

Overview

6
6
years of professional experience

Work History

Manager, Technical Customer Success

NRC Health
Lincoln, NE
01.2024 - Current
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Conducted performance reviews for team members.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Ensured compliance with industry regulations and company policies.
  • Led a team of 9 employees, ensuring high productivity and excellent customer service.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Senior Research Analyst

NRC Health
Lincoln, Nebraska
01.2023 - 12.2023
  • Trained junior analysts on proper usage of software applications used for gathering, cleaning and manipulating data.
  • Led project teams in designing, managing and executing research projects to identify customer needs and preferences.
  • Analyzed large datasets using advanced tools such as SAS and SPSS to uncover meaningful insights.
  • Created dashboards displaying key performance indicators that were used by management for decision making purposes.
  • Presented findings to management and executive leadership and fielded questions to help refine strategies.
  • Summarized raw data and analyses and made recommendations based on findings.

Analytics Manager

NRC Health
Lincoln, NE
01.2022 - 12.2022
  • Identified areas of improvement in existing processes through data exploration and statistical modeling techniques.
  • Created graphs and charts detailing data analysis results.
  • Cleaned and manipulated raw data.
  • Designed dashboards using Tableau or other visualization tools to track key performance indicators.
  • Analyzed large data sets to identify trends, patterns, and opportunities for improvement.

Research Analyst

NRC Health
Lincoln, NE
05.2018 - 12.2021
  • Utilized a variety of tools such as Excel spreadsheets and databases for effective data manipulation and analysis.
  • Interpreted quantitative and qualitative data to develop insights into consumer behavior.
  • Built research instruments and drafted questions for digital, traditional and in-person surveys.
  • Developed, maintained and optimized SQL queries for data analysis.
  • Created reports using SQL queries from multiple databases.
  • Developed complex calculations using Tableau functions such as LOD expressions and table calculations.
  • Created dashboards using Excel, Power BI, Tableau, or other visualization tools.

Education

Bachelor of Arts - Film Studies

University of Nebraska - Lincoln
Lincoln, NE
12-2009

Associate of Arts - Digital Arts

New York Film Academy, New York
New York, NY
04-2004

Skills

  • Cross-Functional Teamwork
  • Complex Problem-Solving
  • Performance Management
  • Strong analytical skills
  • Multitasking
  • Collaborative Teamwork
  • Quantitative data analysis
  • Problem-Solving
  • Professionalism
  • Goal Setting

Timeline

Manager, Technical Customer Success

NRC Health
01.2024 - Current

Senior Research Analyst

NRC Health
01.2023 - 12.2023

Analytics Manager

NRC Health
01.2022 - 12.2022

Research Analyst

NRC Health
05.2018 - 12.2021

Bachelor of Arts - Film Studies

University of Nebraska - Lincoln

Associate of Arts - Digital Arts

New York Film Academy, New York

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Britt Hayes