Britt Hayes
Lincoln,NE
Overview
6
6
years of professional experience
Work History
Manager, Technical Customer Success
NRC Health
Lincoln, NE
01.2024 - Current
- Created monthly reports for senior management summarizing operational performance metrics.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with industry regulations and company policies.
- Led a team of 9 employees, ensuring high productivity and excellent customer service.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Senior Research Analyst
NRC Health
Lincoln, Nebraska
01.2023 - 12.2023
- Trained junior analysts on proper usage of software applications used for gathering, cleaning and manipulating data.
- Led project teams in designing, managing and executing research projects to identify customer needs and preferences.
- Analyzed large datasets using advanced tools such as SAS and SPSS to uncover meaningful insights.
- Created dashboards displaying key performance indicators that were used by management for decision making purposes.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Summarized raw data and analyses and made recommendations based on findings.
Analytics Manager
NRC Health
Lincoln, NE
01.2022 - 12.2022
- Identified areas of improvement in existing processes through data exploration and statistical modeling techniques.
- Created graphs and charts detailing data analysis results.
- Cleaned and manipulated raw data.
- Designed dashboards using Tableau or other visualization tools to track key performance indicators.
- Analyzed large data sets to identify trends, patterns, and opportunities for improvement.
Research Analyst
NRC Health
Lincoln, NE
05.2018 - 12.2021
- Utilized a variety of tools such as Excel spreadsheets and databases for effective data manipulation and analysis.
- Interpreted quantitative and qualitative data to develop insights into consumer behavior.
- Built research instruments and drafted questions for digital, traditional and in-person surveys.
- Developed, maintained and optimized SQL queries for data analysis.
- Created reports using SQL queries from multiple databases.
- Developed complex calculations using Tableau functions such as LOD expressions and table calculations.
- Created dashboards using Excel, Power BI, Tableau, or other visualization tools.
Education
Bachelor of Arts - Film Studies
University of Nebraska - Lincoln
Lincoln, NE12-2009
Associate of Arts - Digital Arts
New York Film Academy, New York
New York, NY04-2004
Skills
- Cross-Functional Teamwork
- Complex Problem-Solving
- Performance Management
- Strong analytical skills
- Multitasking
- Collaborative Teamwork
- Quantitative data analysis
- Problem-Solving
- Professionalism
- Goal Setting
Timeline
Manager, Technical Customer Success
NRC Health
01.2024 - Current
Senior Research Analyst
NRC Health
01.2023 - 12.2023
Analytics Manager
NRC Health
01.2022 - 12.2022
Research Analyst
NRC Health
05.2018 - 12.2021
Bachelor of Arts - Film Studies
University of Nebraska - Lincoln
Associate of Arts - Digital Arts
New York Film Academy, New York