Britt Jervik
Sioux City
Summary
Dynamic leader with a proven track record at Wireless World, excelling in customer relations and team leadership. Elevated customer satisfaction and sales through expert coaching and problem-solving. Recognized with multiple President's Awards for Sales Excellence, demonstrating outstanding communication and organizational skills. Achieved significant market share growth, showcasing a blend of hard and soft skills. Over two decades of Management and Sales experience.
Overview
20
20
years of professional experience
Work History
Store Manager
Wireless World
Le Mars, IA
03.2022 - Current
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained Wireless World's business and consumer relationships throughout the community.
Assistant Manager
Wireless World
Le Mars
01.2010 - 01.2017
- Assisted in supervising day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Received Multiple President's Club awards.
Sales Representative
Wireless World
Le Mars, IA
03.2005 - 01.2010
- Was responsible for meeting and exceeding sales goals.
- Assisted in establishing and maintaining large market share for Wireless World in a new location.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Five time President's Award Recepient for Sales Excellence.
- Established and maintained hundreds of consumer accounts with Wireless World.
- Established and maintained dozens fo B2B accounts with Wireless World
- Received hundreds of positive feedback surveys for customer satisfaction.
Education
No Degree - Business Management
Iowa State University
Ames, IAHigh School Diploma -
Sioux City East High School
Sioux City, IASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership and coaching
- Outstanding communication skills
Timeline
Store Manager
Wireless World
03.2022 - Current
Assistant Manager
Wireless World
01.2010 - 01.2017
Sales Representative
Wireless World
03.2005 - 01.2010
No Degree - Business Management
Iowa State University
High School Diploma -
Sioux City East High School