Britt Jervik
Sioux City
Summary
Dynamic leader with a proven track record at Wireless World, excelling in customer relations and team leadership. Elevated customer satisfaction and sales through expert coaching and problem-solving. Recognized with multiple President's Awards for Sales Excellence, demonstrating outstanding communication and organizational skills. Achieved significant market share growth, showcasing a blend of hard and soft skills. Over two decades of Management and Sales experience.
Overview
20
20
years of professional experience
Work History
Store Manager
Wireless World
03.2022 - Current
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained Wireless World's business and consumer relationships throughout the community.
Assistant Manager
Wireless World
01.2010 - 01.2017
- Assisted in supervising day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Received Multiple President's Club awards.
Sales Representative
Wireless World
03.2005 - 01.2010
- Was responsible for meeting and exceeding sales goals.
- Assisted in establishing and maintaining large market share for Wireless World in a new location.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Five time President's Award Recepient for Sales Excellence.
- Established and maintained hundreds of consumer accounts with Wireless World.
- Established and maintained dozens fo B2B accounts with Wireless World
- Received hundreds of positive feedback surveys for customer satisfaction.
Education
No Degree - Business Management
Iowa State University
Ames, IAHigh School Diploma -
Sioux City East High School
Sioux City, IASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership and coaching
- Outstanding communication skills
Timeline
Store Manager
Wireless World
03.2022 - Current
Assistant Manager
Wireless World
01.2010 - 01.2017
Sales Representative
Wireless World
03.2005 - 01.2010
No Degree - Business Management
Iowa State University
High School Diploma -
Sioux City East High School
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