Britt O'Brian

• Managed day-to-day operations of a dog boarding facility, ensuring high-quality care for pets and excellent customer service for clients
• Oversaw staff scheduling, training, and performance evaluations to maintain a motivated and efficient team
• Managed inventory and stocked medical supplies to ensure the smooth operation of the facility
• Educated pet owners on preventive care
• Performed one-on-one training with pets.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Created Standard Operating Procedures
• Generated sales through outbound calling and lead follow up
• Provided personalized assistance to customers, recommending products and services to meet their needs
• Achieved and exceeded sales targets through proactive engagement and effective communication
• Developed strong knowledge to effectively address customer inquiries and concerns
• Implemented marketing strategies to attract new customers and increase revenue
• Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
• Oversaw coordination of deliveries.
• Gathered, organized and input information into digital database.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

Status: in progress