Emily Roe
Bangor,United States
Summary
Strong leader and problem-solver dedicated to streamline operations to decrease costs and promote organizational efficiency. Talents for team building, leading, and motivating. Excellent customer relationship-building skills. Proficient in using independent decision-making skills to positively impact company success. Dedicated to apply training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Dog Boarding Manager
Camp Critter Country
08.2021 - Current
- Develop and implement innovative marketing strategies to increase occupancy and revenue for the dog boarding facility
- Manage a team of 10-15 employees, ensuring all were properly trained and provided excellent care for all dogs in their care
- Schedule employees, conduct monthly and yearly reviews, hiring, and termination processes
- Organize monthly team bonding meetings
- Welcome 10-30 guests per shift, coordinated check-in and check-out for multiple dogs and cats
- Schedule appointments, answering phone calls, and managing client inquiries for kennel operations
- Compile daily contracts for incoming clients
- Smoothly manage front desk operations for a busy facility
- Provide a weekly inventory check and order supplies
- Supervise 30-50 dogs during a 10-hour work day
- Collaborate with other employees to create a fun and safe work environment
- Achieved certifications in Pet CPR and Pet First Aid to ensure extra safety of all dogs and cats
- Assist with administrative tasks such as scheduling appointments, answering phone calls, and managing client inquiries for kennel operations
Camp Counselor/Kennel Attendant
Camp Critter Country
04.2019 - Current
- Increased client retention through excellent customer service and thorough knowledge of each dog''s unique needs.
- Provided exceptional care for dogs, administering medications as needed and following dietary restrictions.
- Built strong relationships with clients by maintaining open communication and addressing any concerns promptly.
Education
Bachelor of BA - Marketing
Western Michigan University
Kalamazoo04.2023
Associate Of Arts - Business
Kalamazoo Valley Community College
Kalamazoo04.2021
Skills
- Relationship building
- Customer satisfaction
- Self-Motivated
- Leadership
- Communication
- Problem-solving
Personal Information
Title: Business Manager
Timeline
Dog Boarding Manager
Camp Critter Country
08.2021 - Current
Camp Counselor/Kennel Attendant
Camp Critter Country
04.2019 - Current
Bachelor of BA - Marketing
Western Michigan University
Associate Of Arts - Business
Kalamazoo Valley Community College