Brittany Rivenburg

Performed Aesthetic Services From Home

• Discussed procedures and treatment options with clients.
• Guided patients through process, explaining what to expect and how to follow up to improve results.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Explained product features and benefits, answered questions and set proper expectations for customer inquiries
• Documented and detailed calls and complaints using call center's CRM database.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Organized promotional events and interacted with community to increase sales volume.
• Built relationships with customers and community to establish long-term business growth.
• Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.

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• Managed office logistics by scheduling appointments, maintaining files and collecting payments
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Responded to correspondence from insurance companies to verify patient's coverage.