Alessandra Bocca-McDonnell
Brea,CA
Summary
Sales professional with dynamic experience in sales management, customer service and retail operations. Demonstrated history of achieving and exceeding sales targets through strategic planning and client relationship management, with a knack for identifying new market opportunities. Ready to drive sales growth and expand market reach by capitalizing on multilingual skills and innovative sales strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Stay-at-Home Parent
03.2020 - Current
- Managed household responsibilities, including childcare, budgeting, and scheduling, demonstrating strong organizational and time management skills
- Developed effective communication and conflict resolution skills through daily interactions with family members and caregivers
- Demonstrated adaptability and flexibility in balancing multiple priorities and addressing unforeseen challenges.
Sales & Operations Manager
BPS Vision Graphics
01.2018 - 02.2020
- Enhanced team productivity via strategic resource allocation and comprehensive training, resulting in a 20% increase in efficiency and revenue
- Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
- Excelled in a fast-paced environment, consistently meeting and exceeding sales targets
- Spearheaded client acquisition, growing portfolio by 30% through prospecting and targeted strategies
- Developed a future-focused sales strategy, identifying new market opportunities.
Customer Service Associate / Night Audit
Hyatt Hotels
02.2017 - 12.2017
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Collaborated with various departments to promptly address guest needs
- Accurately balanced and reconciled daily transactions, contributing to hotel’s financial accuracy
- Generated and distributed critical reports related to occupancy and revenue, providing valuable insights for management.
Retail Store Associate Manager
T-Mobile
04.2014 - 09.2016
- Boosted store profitability by implementing effective marketing strategies and attractive visual merchandising.
- Led team to exceed sales goals for 5 consecutive quarters through effective team coaching and engagement
- Reduced inventory loss through accurate stock management and adherence to store policies.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Utilized analytical skills to assess sales data and financial reports, identifying areas for performance improvement
Education
High School Diploma -
Valencia High School
Salesforce Sales Operations Professional Certificate -
Coursera
05.2024
Skills
- Exceptional Communication Skills
- Strong Problem-Solving Abilities and Attention to Detail
- Customer Relationship Management
- Organization and Time Management
- Excellent Communication
- Sales Growth
- Analytical Thinking
- SalesForce
Certification
Salesforce Sales Operations Professional Certificate
Languages
English
Spanish
Timeline
Stay-at-Home Parent
03.2020 - Current
Sales & Operations Manager
BPS Vision Graphics
01.2018 - 02.2020
Customer Service Associate / Night Audit
Hyatt Hotels
02.2017 - 12.2017
Retail Store Associate Manager
T-Mobile
04.2014 - 09.2016
High School Diploma -
Valencia High School
Salesforce Sales Operations Professional Certificate -
Coursera