Britta Benson
Columbia Heights,MN
Summary
Driven professional with a proven track record in customer service and business management, notably at Cooks Bellecour. Excelled in complaint resolution and negotiation, enhancing customer satisfaction and operational efficiency. Achieved significant improvements in service standards and business growth through strategic planning and effective team leadership. Skilled in data entry and maintaining meticulous account records.
Overview
14
14
years of professional experience
Work History
Customer Satisfaction Specialist
Cooks Bellecour
St.Paul, MN
03.2022 - Current
- Completed call documentation while speaking with customers.
- Handled calls promptly and with courteous professionalism.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Owner Operator Snap Fitness Roseville
Myself
Roseville, MN
02.2018 - 06.2020
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Manager Snap Fitness Minneapolis
NE Minneapolis Snap Fitness
Minneapolis, MN
05.2010 - 03.2018
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Sold memberships and kept member records up to date.
Education
Associates - Social Work
MN University At Mankato
Mankato, MN09.2013
High School Diploma -
Moundsview High School
Arden Hills, Mn06.1994
Skills
- Negotiation
- Complaint resolution
- Data Entry
- Account updating
- Call Management
- Customer Service
- Spreadsheets
Timeline
Customer Satisfaction Specialist
Cooks Bellecour
03.2022 - Current
Owner Operator Snap Fitness Roseville
Myself
02.2018 - 06.2020
Manager Snap Fitness Minneapolis
NE Minneapolis Snap Fitness
05.2010 - 03.2018
Associates - Social Work
MN University At Mankato
High School Diploma -
Moundsview High School