Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JaKeal Evans

Louin,Mississippi

Summary

Dynamic professional with expertise in CRM software and negotiation, enhancing customer satisfaction at AutoZone. Proven track record in complaint resolution and inventory management, optimizing operations and service delivery. Adept at fostering customer-focused environments, leveraging technical proficiency to drive results. Successfully managed product replacements, achieving a 95% resolution rate. Skilled in warehouse safety and materials movement.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Customer Satisfaction Specialist

AutoZone
  • Processed orders, service requests and applied information to customers.
  • Handled calls promptly and with courteous professionalism.
  • Completed call documentation while speaking with customers.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.
  • Managed timely and effective replacement of damaged or missing products.

Laborer/Forklift Operator

Martin Contracting
07.2025 - 12.2025

Operated equipment to support pipeline operations.

Operated forklifts to transport and organize warehouse materials.

Cook

Jack’s
05.2023 - 01.2024

Processed transactions efficiently and accurately.

Prepared and cooked meals in a fast-paced kitchen environment.

Sales Associate

Dollar General
09.2022 - 05.2023

Provided excellent customer service to enhance shopping experience.

Executed timely restocking to optimize store operations.

Education

High School Diploma -

Bay Springs High School
Bay Springs, MS
05.2025

Skills

CRM software

Certification

CNC Machinist Completion

Timeline

Laborer/Forklift Operator

Martin Contracting
07.2025 - 12.2025

Cook

Jack’s
05.2023 - 01.2024

Sales Associate

Dollar General
09.2022 - 05.2023

Customer Satisfaction Specialist

AutoZone

High School Diploma -

Bay Springs High School
JaKeal Evans