BRITTAINY JONES
Smithfield,VA
Summary
Profile Summary: Performance - driven administrative professional with thirteen years’ experience in facilitating support services and office management. Strong, organizational, customer service and communication skills with the ability to independently plan and direct business affairs. Trusted liaison, advisor, and assistant.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restorative Treatment Scheduler
Smithfield Family Dentistry
07.2020 - Current
- Greet patients, check in and check out
- Schedule restorative appointments
- Appointment reminder calls
- Collect co-payments
- Assist Financial coordinator with insurance
- Verify insurance and submit claims
- Knowledge with Dentrix Submit daily deposits ,Enter insurance check payments
Warehouse Associate
Target Distribution Center
10.2021 - 03.2022
- Worked quickly and efficiently to ensure accurate processing of product
- Managed and moved inventory
- Prepped, Packed and sorted items and moved to the conveyor belt
Front Office Specialist
Velocity Urgent Care
10.2019 - 07.2020
- Greet patients, check in and check out
- Verify insurance and collect co-payments
- Knowledge with VelociDoc systems
Appointment Scheduler/Receptionist
Ear, Nose & Throat LTD
03.2019 - 10.2019
- Greeted patients, checked in and checked out
- Verified insurance and collected co-payments
- Scheduled patient appointments by gathering all of the appropriate data, insurance coverage information, and visit reason
- Electronic health records knowledge with Greenway systems
Appointment Scheduler/Receptionist
Dr Jamieson Kennedy
02.2018 - 03.2019
- Appointment reminder calls
- Scheduled appointments
- Collected copayments
- Took patients vitals; height, weight, blood pressure, and prepped patient rooms
- Knowledge of
- Medisoft program
Appointment Scheduler/Receptionist
Ear, Nose, Throat LTD
10.2016 - 12.2017
- Greeted patients; checked in and checked out
- Verified insurances and collected copayments
- Operated phones by directing incoming calls to the proper location and scheduled patient appointments gathering all of the appropriate data, insurance coverage information and visit reason
- Electronic health records knowledge with Greenway systems
Medical Receptionist
Bayview Physicians: ENT
10.2015 - 10.2016
- Answered multi – line phone promptly and directed calls appropriately ensuring that all needed information was gathered and transferred in a timely manner
- Greeted patients and assisted with questions or concerns; showing empathy and understanding toward all patients maintaining exceptional patient service levels
- Scheduled patient appointments and called to remind patients of upcoming appointments
- Collected copayments/owed balances
- Facilitated patient flow by notifying and communicating changes or delays with clinical staff and doctor
- Electronic health records knowledge with SRS and Prism
Human Resource Assistant
Russell Stover Candies
05.2013 - 08.2015
- Ensured HR system records were accurately recorded and cross-checked
- Entered new hire information into the HRIS database; maintained all employee files in accordance with legal requirements and company policies and procedures; tracked employee attendance
- Completed weekly/monthly/annual reports as required
- Processed employment verification forms
- Verified FMLA eligibility and generated the appropriate paperwork when necessary
- Ensured that payroll functions were performed in accordance with established policies and procedures
- Assisted employees with questions and problems courteously and promptly
- Assisted in training new employees and supported department personnel as needed
- Performed miscellaneous clerical/receptionist functions as needed and attended and participated in meetings as required
Receptionist
Russell Stover Candies
01.2013 - 05.2013
- Answered multi-line phone and screened and directed calls appropriately
- Greeted persons entering the building and provided general administrative and clerical
- Assisted with
- Jones-Darden preparations for new hire orientations; maintained attendance logs for each employee
- Received and sorted mail and deliveries ensuring the proper information for distribution
- Assisted with inventories and office supplies
- Handled inquiries from the public and customers
Account Representative
Portfolio Recovery Services
04.2009 - 08.2012
- Received incoming calls from customers regarding their accounts
- Placed outbound calls to customers regarding their accounts
- Provided solutions to resolve debt by negotiating settlements and offering payment plans.
Education
Associate of Science -
Medical Careers Institute
10.2007
Advanced Studies Diploma -
Smithfield High School
06.2006
Skills
- Able to exhibit a high level of confidentiality
- Knowledge of ADP Enterprise HR and E-time payroll systems SRS, Prism, Greenway, Medisoft and Dentrix
- Well organized, able to work simultaneously on multiple projects successfully
- Secure Net employee badge system
- PC proficiency and Microsoft Office Suites including Word, Excel, PowerPoint, and Outlook
- Attention to detail
Accomplishments
- Dental Radiation Safety Northern VA Community College Jun 25, 2022
- Adult CPR & AED/Child CPR & AED/Infant CPR Mar 2022-Mar 2024
Certification
Dental Radiation Safety, Northern VA Community College
June 25,2022
Adult CPR & AED/Child CPR & AED/Infant CPR
March 2022-March 2024
Timeline
Warehouse Associate
Target Distribution Center
10.2021 - 03.2022
Restorative Treatment Scheduler
Smithfield Family Dentistry
07.2020 - Current
Front Office Specialist
Velocity Urgent Care
10.2019 - 07.2020
Appointment Scheduler/Receptionist
Ear, Nose & Throat LTD
03.2019 - 10.2019
Appointment Scheduler/Receptionist
Dr Jamieson Kennedy
02.2018 - 03.2019
Appointment Scheduler/Receptionist
Ear, Nose, Throat LTD
10.2016 - 12.2017
Medical Receptionist
Bayview Physicians: ENT
10.2015 - 10.2016
Human Resource Assistant
Russell Stover Candies
05.2013 - 08.2015
Receptionist
Russell Stover Candies
01.2013 - 05.2013
Account Representative
Portfolio Recovery Services
04.2009 - 08.2012
Associate of Science -
Medical Careers Institute
Advanced Studies Diploma -
Smithfield High School
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