Brittainy Miller
Valdosta,GA
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to handle multiple tasks simultaneously. Committed to building and maintaining professional relationships that drive profitability and business results. Conscientious and compassionate human resources professional driven to assist employers in recruiting, developing, and retaining highly qualified candidates. Excels at collaborating with management teams to create employee-centric cultures that foster positive morale and optimize productivity. Excellent interpersonal, coaching, and communication skills to motivate others and promote a positive work environment. Correctional Officer with 8 years of experience in corrections, with a superior track record of defusing high-pressure situations through sound judgment and successful conflict resolution skills. Skilled at monitoring and managing inmate behavior, ensuring order is maintained while proactively addressing potential conflicts.
Overview
13
13
years of professional experience
Work History
Correctional Officer
Lowndes County Sheriffs Department
01.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Correctional Sergeant
Valdosta State Prison
11.2017 - 01.2024
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised 15 employees and performance of tasks and managed 1100 offenders.
- Resolved issues and disputes between inmates professionally and respectfully.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
Petroleum Supply Specialist
United States Army
11.2013 - 09.2015
- Handled and transported fuel to vehicles and aircraft.
- Maintained accurate records of petroleum transactions, tracking volumes received, distributed, and consumed for financial reporting purposes.
- Assembled refueling systems and equipment and performed quality assurance.
- Tested fuel products and handled hazardous materials.
- Conducted regular audits of petroleum storage facilities, ensuring compliance with safety regulations and environmental standards.
- Supervised reception, storage and shipping of fuel.
Customer Service Representative
Walmart
05.2011 - 10.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Administration - Human Resources Management
Strayer University
Tallahassee, FL09-2028
High School Diploma -
Southern Wayne High School
Dudley, NC06-2011
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Policy Enforcement
- Crisis Management
- Staff Management
- Time tracking
- Deadline Management
- Workload balancing
- Proactive Approach
Timeline
Correctional Officer
Lowndes County Sheriffs Department
01.2024 - Current
Correctional Sergeant
Valdosta State Prison
11.2017 - 01.2024
Petroleum Supply Specialist
United States Army
11.2013 - 09.2015
Customer Service Representative
Walmart
05.2011 - 10.2013
Bachelor of Administration - Human Resources Management
Strayer University
High School Diploma -
Southern Wayne High School
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