Brittainy Mitchell
Lowell,AR
Work Preference
Summary
Dynamic Senior Product Owner at ArcBest with a strategic vision and expertise in product roadmapping. Proven track record in enhancing user satisfaction through data-driven decision making and effective collaboration. Successfully developed product roadmaps that guided cross-functional teams, ensuring alignment with market needs and driving significant improvements in service delivery.
Overview
12
12
years of professional experience
Work History
Senior Product Owner
ArcBest
Remote
05.2022 - Current
- Collaborated with cross-functional teams to gather and prioritize product requirements
- Supported backlog management by organizing tasks and prioritizing deliverables
- Conducted market research to identify user needs and competitive landscape
- Developed detailed product roadmaps, providing clear direction for the development team and stakeholders.
- Facilitated agile ceremonies, promoting collaboration and transparency within the development team.
District Sales Manager
ArcBest
Fayetteville, AR
08.2017 - 05.2022
- Developed and implemented strategic sales plans to achieve district revenue goals.
- Fostered strong relationships with key clients, ensuring high levels of customer satisfaction and retention.
- Coordinated cross-functional teams to streamline operations and improve service delivery in the district.
- Presented quarterly performance reports to senior leadership, highlighting achievements and areas for improvement.
Manager - Training and Quality
ArcBest
Plano, TX
02.2014 - 08.2017
- Developed and implemented training programs to enhance employee performance and compliance with quality standards.
- Conducted regular assessments of training effectiveness, utilizing feedback to refine instructional methods and materials.
- Facilitated workshops focused on best practices in training methodologies and quality management systems for staff development.
- Championed change management initiatives by creating effective communication strategies that supported organizational transformation efforts.
Account Manager
ArcBest
Fort Smith, AR
09.2013 - 02.2014
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Grew account portfolio from $0 of business to $60,000 in under 7th months
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Education
Bachelor of Science - Human Development
Brigham Young University
Provo, UT05-2013
Skills
- Strategic visioning
- Design thinking
- Data-driven decision making
- Product roadmapping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Product Owner
ArcBest
05.2022 - Current
District Sales Manager
ArcBest
08.2017 - 05.2022
Manager - Training and Quality
ArcBest
02.2014 - 08.2017
Account Manager
ArcBest
09.2013 - 02.2014
Bachelor of Science - Human Development
Brigham Young University