Chenequa Jones

• Provided guidance, training, coaching and mentoring to call center team members.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members, or compromising the quality of work.
• Achieved high levels of customer satisfaction with consistent attention to detail, and effective communication skills.
• Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
• Established clear expectations for team members, fostering a positive work environment through open communication, and accountability.
• Guided employees on understanding and meeting changing customer needs and expectations.

• Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
• Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot.
• Assisted with crowd control during large events held at the facility.
• Confirmed visitor identification prior to granting entry into the building.

• Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
• Supported vocational training programs are aimed at preparing residents for successful reintegration into society upon release.
• Responded effectively to emergencies or crisis situations, prioritizing the safety and well-being of all residents and staff members.
• Assisted in the development of individualized treatment plans tailored to each offender's needs and progress.

Train troops in fitness, navigation, marksmanship field craft, war fighting tactics, and combat systems