Brittanee Santana

Call Spanish speaking patients, ensure demographics are correct and schedule an appointment or procedure, in addition to relaying any pertinent information.

Abstracting clinical diagnoses, procedure codes and documents other pertinent information obtained from the medical record into the electronic medical records.

Performing edits on procedural documentation before sending it to billing. Doing quarterly audits and communicating any needed improvements to the staff and providers.

Document the physician dictated patient history, physical examination, family, social, and past medical history as well as document procedures, lab results, dictated radiographic impressions made by the supervising physician and any other information pertaining to the patient's encounter.

Create Prior Authorizations, request referrals, monitor appeals and denials.

Follow a detailed plan and treat patients for chronic pain with the use of a extracorporeal shock wave device.

• Implemented efficient improvements to support and enhance office operations. Oriented and trained new staff on proper procedures and policies.
• Facilitated in medical reimbursement and billing.
• Re-credentialed providers with contracted insurances
• Verified patient information, determine purpose of visit, vitals, and record medical history.
• Clerical duties, such as word processing, prepared charts before visits, and transcribed. Created prior authorizations, and monitored appeals and denials.
• Monitored CPT, ICD-10, and HCPCS code changes of out patient, surgical and ambulatory services. Performed documentation edits and quarterly audits on patient charts. Communicated with the provider on continued documentation improvements.
• Communicates pertinent information on appropriate documentation to physicians and staff.Maintains knowledge of requirements for appropriate charge generation.Identifies and codes for all diagnoses documented supported within clinical documentation. Captures unspecified diagnoses used and determine if documentation supports a more specific diagnosis

• Worked to improve and enhance patient’s life through effective and compassionate care. Assisted patient with daily living needs. Performed vital signs, and established enrichment activities for developmentally delayed client.
• Helped explain the patients benefits and what services and products is available through medicare.

• Conducted machine safety checks according to facility policy. Conducted telephone triage to patient and family. Collaborated with medical and administrative personnel to educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
• Performed clerical duties.

• Developed, optimized and enforced business policies to maintain consistency and high-quality standards. Completed credit verifications and all legal documentation to establish and sustain business. Oversaw business budget planning and administration, accounting functions, and put together realistic budgets based upon costs and fees for effectively operating business. Created marketing advertisements. Maintained inventory of all care products and made sure equipment and selling areas were fully stocked and organized.
• Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over. Spoke with clients regarding health history, expectations and services. Maintained clients' treatment records and designed long-term care programs for return customers.
• Contracted with insurances, monitored the revenue cycle. Requested referrals, created prior authorizations and keep track of appeals and denials for massages.