Summary
Work History
Education
Skills
Certificates and Awards
References Available
Timeline
f6
Brittaney Goodman

Brittaney Goodman

Peralta,NM

Summary

I am a psychology student with over 10 years of customer excellence and leadership roles with a passion for personal, academic, and career growth. I am ready to bring skills in communication, empathy, and problem-solving to support and advocate for survivors of domestic violence and sexual assault. Known for adaptability and kind nature, I am excited about the opportunity to contribute to a team and positively impact our community and the world.

Work History

Customer Service Coordinator II

Ryder System
01.2023 - 05.2023
  • Duties include managing operational metrics (VMI)
  • Scheduling routine maintenance for shop and fleet
  • Coordinate all customer interactions in-person, by phone, email, and radio.
  • Assisted with transportation of heavy equipment, including test drives
  • Explained charges, fees, terms of sales, and service agreements to over 20+ customers daily driving in for all over the US.

House Manager (SL)

Onyx Supportive Living
04.2022 - 12.2022
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Assisted residents with daily hygiene and living tasks.
  • Managed day-to-day operation of home to comply with regulations and agency standards for myself and 3 staff members
  • Supervised 3 residents preparing meals and handling chores and provided constructive feedback.
  • Planned special events such as parties or family gatherings with attention to detail and organization.
  • Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
  • Streamlined medication administration processes, reducing errors and improving patient safety.

Rehab Technician

University of New Mexico Hospital
04.2021 - 04.2022
  • Duties included assisting PT/OT therapists with treatments of patient care
  • Creating purchase orders for hospital supplies
  • The central scheduler role works as the communication between 50+ therapists, providers, case managers, patients, and their families via phone calls, chat, and email regarding plans to discharge patients.
  • Assisted with wound care unit for patients with burns, traumatic injuries, and amputations

CSR to Team Lead

Lowes Home Improvement
08.2016 - 03.2021
  • Starting as a CSR handling inbound calls about billing, sales/ordering, tech support, and answering FAQs in the contact center (1 year)
  • Worked on a remote team making outbound calls to customers with escalated issues for resolution (3 years)
  • Provided remote team virtual engagement until becoming a team lead responsible for monitoring operational numbers 7 team members. (1 year)

Education

Associate of Applied Science - Psychology - Associate of Arts

Central New Mexico Community College CNMCC
Albuquerque, NM
12.2024

Skills

  • Account Management
  • Customer service excellence
  • Microsoft Outlook, Word, PowerPoint, Teams, and Excel training
  • Administrative Support and Documentation skills
  • Daily living assistance using Empathy and Active listening
  • Crisis Management and Interpersonal Relationships training
  • Call Answering, Routing, and Clerical Support
  • Safety Standards and Compliance

Certificates and Awards

  • General Studies Certificate
  • Health Wellness and Public Safety Certificate
  • Basic Life Support and CPR Completion: 09/08/2023

References Available

Upon Request

Timeline

Customer Service Coordinator II

Ryder System
01.2023 - 05.2023

House Manager (SL)

Onyx Supportive Living
04.2022 - 12.2022

Rehab Technician

University of New Mexico Hospital
04.2021 - 04.2022

CSR to Team Lead

Lowes Home Improvement
08.2016 - 03.2021

Associate of Applied Science - Psychology - Associate of Arts

Central New Mexico Community College CNMCC

Similar Profiles

  • Matt Marshall

    Matt MarshallMatt Marshall

    Diesel Technician/Mechanic at Ryder SystemDiesel Technician/Mechanic at Ryder System

    View Profile
  • Kyle Heintz

    Kyle HeintzKyle Heintz

    Logistics Supervisor- Repack at Ryder SystemLogistics Supervisor- Repack at Ryder System

    View Profile
  • Janine Anderson

    Janine AndersonJanine Anderson

    Shift Leader at Ryder SystemShift Leader at Ryder System

    View Profile
Brittaney Goodman