Brittaney James
Houston,TX
Summary
Passionate about improving the quality of people's lifestyle through unsurpassed care ands service. No matter what you do do in life Customer service is always wanted and needed in every position field or industry. Seeking yo leverage my experience and studies of communication in a people driven industry. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Warehouse Assistant
Walmart Distribution
Baytown, TX
04.2023 - 06.2025
- Operated warehouse equipment to ensure efficient material handling and inventory management.
- Coordinated shipping and receiving processes, ensuring timely dispatch of goods.
- Monitored stock levels, conducting regular inventory audits for accuracy.
- Assisted in training new staff on safety protocols and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Led a team in organizing warehouse layout for optimal space utilization and accessibility.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
Caregiver, Special Needs
Avid Home Health Care Solutions
Houston, TX
11.2017 - 03.2023
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes
- Respected the rights of each individual client while maintaining confidentiality of all personal information
- Assisted clients with maintaining good personal hygiene
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Tutorial Teacher
H.I.S.D
Houston, TX
11.2013 - 11.2017
- Actively participated in parent-teacher conferences regarding student progress
- Maintained records of students assessment results, progress, feedback and school performance
- Created instructional materials, such as handouts, notes, worksheets, and quizzes to supplement classroom activities
- Developed assignments for pupils to apply learning
- Guided students, teaching methods for working assignments and determining correct solutions
- Responded promptly to emails from parents inquiring about their child's academic status
- Prepared for tutoring appointments by learning about key topics and planning out structured activities.
Call Center Customer Service Representative
I.R.T
Houston, Texas
05.2010 - 10.2013
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
- Identified potential opportunities for upselling products or services to customers
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Updated databases with new and modified customer data
- Consulted with customers to resolve service and billing issues
- Communicated courteously with customers by telephone, email, or chat systems.
Education
High School Diploma -
Northshore High School
Houston, TX03.2010
Skills
- Handled 100 calls daily
- Served customer queries with proper solutions
- Answered customer calls promptly and professionally
- Documented and updated customer records based on interactions
- Caring Companionship
- Condition Monitoring
- Medication Administration
- Data Entry
- Assertiveness
- Scheduling
- Complaint resolution
Timeline
Warehouse Assistant
Walmart Distribution
04.2023 - 06.2025
Caregiver, Special Needs
Avid Home Health Care Solutions
11.2017 - 03.2023
Tutorial Teacher
H.I.S.D
11.2013 - 11.2017
Call Center Customer Service Representative
I.R.T
05.2010 - 10.2013
High School Diploma -
Northshore High School