Brittaney Lee
Columbus,OH
Summary
Procient in implementing strategies that enhance service delivery while motivating team members to exceed targets. Expert at analyzing data to identify trends and develop solutions that streamline processes and boost eciency. Skilled in fostering a collaborative work environment that empowers sta and drives exceptional customer service. Proven track record of improving customer satisfaction scores through innovative team training and leadership strategies. Skilled in conict resolution and fostering a positive team environment to enhance service delivery. Dedicated to achieving operational excellence and driving team performance through eective coaching and mentoring.
Overview
14
14
years of professional experience
Work History
Customer service representative
Cc
06.2022 - 12.2024
- Responsible for assisting customers that need help with their online account and assisting with difficult situations pertaining to their loan.
- Assisted with answering all question solving all situations pertaining to customers accounts.
- I have also Trained new hires, and proceeded to become team lead as well.
- Responsible for taking supervisor calls while being a team lead.
- Doing one on ones and coaching with agents as well, also listening to agents calls.
J.C. Penney
03.2020 - 06.2021
- Performed all security functions, including Watching cameras, accessing alarm, entering computer data, deactivating badges re assigning, answering phone calls and taking info down.
- Patrolling inside and outside, working at the truck gate letting truck in and out issuing passes for them to get in and checking in and out those trucks.
Art.com
07.2015 - 04.2018
- Responsible for entering data into the computer of the measurements of the object.
- Also creating the frame for the object itself.
- Making sure the quality of object is 100% good before sent down line.
team lead
West Salem packaging
02.2011 - 07.2015
- Roles of leadership, enter data in the computer, reviewing all products to make sure package correctly.
- Assisting all employees that's need assistance, training employee the information needed to know to perform the job.
Education
High school -
Dublin Scioto high school
DublinSkills
- Teamwork
- Communication
- Microsoft Outlook
- Excel
- Typing
- Leadership
- Active listening
- Problem solving
- Training
Timeline
Customer service representative
Cc
06.2022 - 12.2024
J.C. Penney
03.2020 - 06.2021
Art.com
07.2015 - 04.2018
team lead
West Salem packaging
02.2011 - 07.2015
High school -
Dublin Scioto high school