Brittaney Morant
Greater New Orleans,LA
Summary
Dynamic healthcare operations and quality analytics professional with over 8 years of experience in managed care, Medicaid, Medicare, pediatric care, disaster response, and long-term services and supports (LTSS) populations. Anticipated graduation in May 2026 with dual Bachelor of Business Administration degrees in Healthcare Administration and Business Management. Proven track record in managing high-volume caseloads, tracking operational and quality data, supporting HEDIS initiatives, and maintaining audit-ready documentation within regulated healthcare environments. Actively seeking full-time roles in healthcare operations, care management analysis, or quality operations, with opportunities for advancement into supervisory or mid-level management positions.
Overview
10
10
years of professional experience
Work History
Emergency Case Manager (Contract)
BCFS
San Antonio, TX
02.2017 - Current
- Coordinated disaster and emergency case management services, ensuring timely assistance and resource allocation.
- Managed coordination of recovery services and upheld meticulous documentation practices to meet regulatory requirements.
- Assessed client requirements and coordinated tailored service plans to ensure optimal support.
- Performed detailed assessments, analyzing client qualifications for eligibility across multiple programs and services.
- Assessed client needs and developed personalized case management plans to support independence and improve quality of life.
- Coordinated efforts with interdisciplinary teams to elevate service delivery standards and streamline resource allocation processes.
- Oversaw the reunification of over 100 unaccompanied minors, enhancing their well-being and family connections within the facility.
STAR+PLUS LTSS Service Coordinator III
Harris Health System
Houston, TX
11.2024 - 11.2025
- Oversaw a caseload of 120+ Medicaid LTSS members, ensuring compliance with care standards.
- Analyzed and tracked service utilization and documentation timeliness to enhance operational efficiency across 120+ members.
- Coordinated efforts to prepare for quality audits, ensuring all compliance measures were met and documented.
- Facilitated knowledge transfer by serving as a resource for newer coordinators to enhance their skills.
- Coordinated provider schedules to ensure efficient patient flow and effective use of resources.
- Streamlined patient care services across various departments, ensuring effective service delivery and operational performance.
Care Coordinator
Texas Children’s Health Plan
Houston, TX
01.2023 - 01.2024
- Facilitated comprehensive service coordination for 50-75 pediatric Medicaid and CHIP members, ensuring improved access to necessary healthcare resources.
- Conducted evaluations of care gaps and confirmed documentation precision to enhance compliance with HEDIS reporting protocols.
- Monitored and optimized operational workflows to ensure adherence to quality benchmarks.
- Crafted detailed care plans for pediatric patients, focusing on compliance with medical guidelines and accommodating family preferences.
- Analyzed patient data and applied evidence-based strategies to drive improvements in outcomes and satisfaction levels.
- Spearheaded collaborative efforts in creating and implementing patient care plans to optimize healthcare services.
- Coordinated scheduling and resource distribution to maximize operational efficiency within the clinic.
Medicare Benefits Specialist II
UnitedHealthcare
Sunrise, FL
04.2016 - 06.2018
- Clarified Medicare benefits and coverage details to members, ensuring comprehensive understanding.
- Analyzed and resolved authorization issues, enhancing user experience and system integrity.
- Administered benefits enrollment procedures, guaranteeing adherence to regulations and precision in employee information.
- Conducted comprehensive training sessions to empower staff with critical insights on benefits administration and efficient resource management.
- Collaborated with cross-functional teams to enhance communication regarding benefit offerings and updates.
- Streamlined claims resolution processes, improving response times and member satisfaction rates.
- Consistently met or exceeded quality and compliance standard by 10%
Education
Bachelor of Business Administration (BBA) - Healthcare Administration
Texas Woman’s University
Denton05.2026
Bachelor of Business Administration (BBA) - Business Management
Texas Woman’s University
Denton, TX05.2026
Skills
- Interdisciplinary care management
- Client case management
- Healthcare management
- Long-term support services
- Quality metrics evaluation
- Data Tracking & Reporting
- Performance Metrics & Compliance
- Audit & Documentation Readiness
- Epic EMR proficiency
- Salesforce proficiency
- Compliance with HIPAA standards
- Case documentation
Technology And Systems
- Epic EMR
- Salesforce
- Microsoft Excel
- Microsoft Word
Timeline
STAR+PLUS LTSS Service Coordinator III
Harris Health System
11.2024 - 11.2025
Care Coordinator
Texas Children’s Health Plan
01.2023 - 01.2024
Emergency Case Manager (Contract)
BCFS
02.2017 - Current
Medicare Benefits Specialist II
UnitedHealthcare
04.2016 - 06.2018
Bachelor of Business Administration (BBA) - Healthcare Administration
Texas Woman’s University
Bachelor of Business Administration (BBA) - Business Management
Texas Woman’s University