BRITTANEY MORANT
LA
Summary
Healthcare administration graduate and managed care professional with 8+ years of experience supporting Medicaid, Medicare, Star Plus, LTSS, population health, and member services. Managed high-volume caseloads, coordinated referrals and authorizations, and maintained regulatory documentation. Supported HEDIS and quality initiatives through cross-functional collaboration across utilization management and interdisciplinary care teams. Proficient in Epic EMR, Salesforce CRM, healthcare documentation systems, and Microsoft Excel.
Overview
1
1
Certification
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Emergency Case Manager (PRN)
BCFS HEALTH & HUMAN SERVICES
12.2017 - Current
- Provided crisis intervention and case management support to vulnerable populations during state and federally declared disaster deployments.
- Completed reports and case summaries for review and compliance.
- Performed rapid needs assessments and coordinated housing, transportation, healthcare, financial, and logistical resources per program requirements.
- Worked with multi-agency response teams on client intake, documentation, resource coordination, and service delivery in high-pressure environments.
- Built recovery plans using FEMA guidelines and agency service resources.
STAR+PLUS LTSS Service Coordinator III
HARRIS HEALTH SYSTEM
Houston, TX
08.2024 - 10.2025
- Managed a complex, high-risk caseload of approximately 150 Medicaid STAR+PLUS LTSS members, met contractual timelines, documentation standards, and quality requirements..
- Completed comprehensive member assessments, developed individualized care plans, and coordinated referrals and authorizations across managed-care networks.
- Maintained audit-ready medical records and regulatory documentation using Epic EMR and plan-specific platforms.
- Coordinated care transitions across physicians, hospitals, behavioral health providers, and community resources to address barriers to care.
- Tracked care gaps and performance metrics to support timely follow-up and ongoing member care.
- Partnered with community organizations to improve access to client services.
Care Coordinator
HARRIS HEALTH SYSTEM
Houston, TX
02.2021 - 07.2024
- Managed pediatric caseload of approximately 80–100 members and drove outreach for well-child visits, immunizations, and HEDIS quality measures.
- Partnered with utilization management, provider relations, and quality teams to remove administrative barriers and coordinate healthcare service approvals.
- Assessed social determinants of health (SDOH) and linked families to healthcare, housing, financial, and community supports.
- Maintained detailed documentation of member interactions, care interventions, and resource referrals within healthcare systems in line with program requirements.
- Provided client education on community resources and available services.
Medicare Benefits Specialist II
UNITEDHEALTHCARE
Sunrise, FL
04.2013 - 06.2018
- Supported members navigating Medicare Advantage, Medicare Supplement, and Medicare Part D benefits, including claims, cost-sharing, coverage, and out-of-pocket responsibility.
- Educated members on healthcare benefits, preventive services, and formulary guideline.
- Evaluated pharmacy coverage, copays, and formulary rules to ensure compliance and clarity for members.
- Managed prior authorization requests to support effective communication between pharmacy and clinical teams.
- Used CMS-regulated databases and enterprise systems to resolve billing, authorization, and pharmacy inquiries while maintaining HIPAA-compliant documentation.
- Coordinated with pharmacies, providers, and benefit vendors on escalated issues
Education
BBA - Management
Texas Woman's University
Denton, TX 08.2023 - 05.2026
BBA - Healthcare Administration
Texas Woman's University
Denton, TX 08.2023 - 05.2026
Skills
- Emergency Response Protocols
- Population Health & Care: Care coordination
- Process Improvement
- Value-Based Care, Salesforce CRSalesforce CRMytHealthcare Platforms: Electronic Health Records (EHR) EHR systems
- EHR systems, Salesforce CRM, Electronic Health Record Healthcare Documentation SystemsnHealthcare Analytics
- Analytics & Software: Healthcare reporting
- Revenue Navigation
- Healthcare management
- Compliance standards
- EHR documentation
- Crisis intervention
Certification
Basic Life Support (BLS) Provider – American Heart Association
Timeline
STAR+PLUS LTSS Service Coordinator III
HARRIS HEALTH SYSTEM
08.2024 - 10.2025
BBA - Management
Texas Woman's University
08.2023 - 05.2026
BBA - Healthcare Administration
Texas Woman's University
08.2023 - 05.2026
Care Coordinator
HARRIS HEALTH SYSTEM
02.2021 - 07.2024
Emergency Case Manager (PRN)
BCFS HEALTH & HUMAN SERVICES
12.2017 - Current
Medicare Benefits Specialist II
UNITEDHEALTHCARE
04.2013 - 06.2018