Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stephanie Majongwe

Las Vegas,NV

Summary

Experienced leader with a proven track record in effectively managing teams, coaching individuals, and building strong customer relationships. Strategic planning is a key strength to be applied in the areas of community service and case management. The ability to drive results and foster collaboration is rooted in dedication to making a positive impact in the lives of others. Extensive experience in regulatory compliance and licensing procedures, ensuring meticulous adherence to industry standards. Leveraging negotiation and analytical skills to streamline processes and resolve issues. Consistently maintaining strong stakeholder relationships, contributing to the smooth operations of organizations.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Licensing Specialist

SAFY of Las Vegas
11.2019 - Current
  • Serve as a direct advocate for foster families by guiding them through the licensing process and providing ongoing development and training support.
  • Independently manage and schedule home study interviews, assessments, and home recertification's to meet compliance and organizational deadlines.
  • Conduct 30-day and 90-day planning and goal reviews with foster parents to ensure alignment with SAFY standards and goals.
  • Maintain 100% compliance in all licensing documentation and foster parent records, contributing to organizational success and state reporting accuracy.
  • Collaborate cross-functionally with internal teams to ensure that family placement and support align with SAFY's strategic mission.
  • Flexibly manage a 40+ hour work week, including evening and weekend appointments, while maintaining performance goals and service quality.
  • Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.

Case Manager

HELP of Southern Nevada
10.2015 - 11.2019
  • Managed intensive caseloads of over 20 families, coordinating multi-faceted service plans and conducting monthly reviews to ensure goal alignment and progress.
  • Conducted one-on-one meetings, assessing client needs, providing direct feedback, and coaching individuals to reach stability and self-sufficiency.
  • Used data-driven insights from HMIS database to enhance service delivery and client outcomes.
  • Facilitated effective communication with internal teams and external stakeholders to resolve complex issues promptly.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Family Services Specialist I

Department of Family Services
11.2014 - 01.2016
  • Provided direct support through assessments, planning, and implementation of intervention strategies to achieve client stability.
  • Prepared detailed, court-ready documentation reflecting thorough analysis and reporting of individual cases.
  • Delivered one-on-one guidance and crisis intervention to ensure client well-being and safety.

Site Lead Supervisor

City of Las Vegas
05.2006 - 08.2014
  • Led and developed a team of 5+ employees, overseeing daily activities and ensuring high levels of performance and accountability.
  • Managed operations involving over 100 children daily, coordinating logistics and addressing issues promptly and professionally.
  • Developed and executed structured schedules, effectively managing resources to ensure optimal outcomes.
  • Engaged with parents and stakeholders, fostering strong, trust-based relationships to enhance overall program satisfaction and participation.

Education

Bachelor of Social Work -

University of Nevada, Reno
01.2014

Skills

  • Strong Verbal Communication
  • Team Development
  • Customer Relationship Management
  • Data-driven Decision Making
  • Computer Proficient
  • Ability to Adapt to Change
  • Highly Organized
  • Detail-oriented
  • Analytical Skills
  • Policy analysis
  • License management
  • Legal research

Certification

  • CPR & First Aid
  • SOAR
  • HQS
  • SNAP
  • SHARP training
  • CPI
  • TBRI & TIC & TFTC
  • PRIDE training (foster parent preserve)
  • Trained in HUD, Federal, and State Guidelines
  • NRC & NRS state guidelines

Timeline

Licensing Specialist

SAFY of Las Vegas
11.2019 - Current

Case Manager

HELP of Southern Nevada
10.2015 - 11.2019

Family Services Specialist I

Department of Family Services
11.2014 - 01.2016

Site Lead Supervisor

City of Las Vegas
05.2006 - 08.2014

Bachelor of Social Work -

University of Nevada, Reno

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Stephanie Majongwe