Brittani Alexander
Dallas,TX
Summary
Driven professional with a proven track record in financial services and sales, notably at Nordstrom. Excelled in credit analysis and cash flow management while enhancing customer satisfaction through exceptional communication and problem-solving skills. Achieved significant improvements in customer engagement and financial transactions, outperforming standard expectations.
Overview
5
5
years of professional experience
Work History
Financial Services Specialist
Nordstrom
Dallas Tx
09.2023 - Current
- Answer complex inbound account inquiries by applying knowledge of Visa, Retail, Debit Loyalty Program and Gift Card products, including escalated customer, store and helpline calls.
- Troubleshoot customer inquiries regarding online enrollment, password, sign on issues and other online related questions.
- Enter and review new account applications from multiple channels: stores, online and/or customer responding to promotional invitations
- Process and review register referrals, Nordstrom.com transactions and credit line increase requests and payments.
- Performed other duties assigned.
Sales Associate
Vuori
Dallas Tx
02.2023 - 08.2023
- Collaborate with the sales team to ensure quality customers.
- Drive sales through engagement of customers, suggestive selling and sharing product knowledge.
- Ensure an excellent customer experience by responding to problems promptly.
- Assist with merchandise fitting while providing honest and knowledgeable feedback on the product.
Customer Service Representative
Nielsen
Dallas Tx
05.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled inbound contacts in timely manner.
- Maintained confidentiality of procedures, scripts, and respondent information.
- Persuaded respondents to participate in surveys and diaries.
- Exceeded standard expectations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
Sears Outlet
Dallas Tx
06.2019 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree -
Eastfield College
Mesquite, TX05.2027
High School Diploma -
Dr. John D. Horn High School
Mesquite, TX05.2018
Skills
- Equity Valuation
- Cash Flow Management
- Credit analysis
- Microsoft Word
- Microsoft Outlook
- Communication and Interpersonal
- Multitasking
- Problem Solving
Timeline
Financial Services Specialist
Nordstrom
09.2023 - Current
Sales Associate
Vuori
02.2023 - 08.2023
Customer Service Representative
Nielsen
05.2021 - 01.2023
Sales Associate
Sears Outlet
06.2019 - 04.2021
No Degree -
Eastfield College
High School Diploma -
Dr. John D. Horn High School