Brittani A. Moore
DPAS/Express Hardware Technician at Empower AI 🤖
Bowie,MD
Summary
Goal-oriented Express Hardware Technician with an Associates of Applied Science degree and over 5 years of customer service experience. Hardworking and a team player with solid troubleshooting skills, dedicated to meeting customers' expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Express Hardware Technician
04.2025 - Current
- Configuring BIOS
- Installing VPN on laptops in software center
- Setting up BitLocker, ensuring a smooth login
- Configuring Outlook, Teams and OneDrive on laptops
- Importing SSL certificates on outlook
DPAS Technician -Empower AI
03.2024 - Current
- Creating and Preparing DD1150 forms for laptop deployment
- Addressing and responding to emails from APO’s
- Updating DD1150 transactions in the tracker on SharePoint
- Emailing APO’s the completed DD1150 forms
Desktop Support Technician – Empower AI
02.2024 - 03.2024
- Generate and manage help desk service requests for various hardware and software issues
- Create, verify, update, and remove user accounts
- Manage voicemail pin number modifications
- Provide status on service requests
Education
Associate of Applied Science - Information Technology, Database Management
Prince Georges Community College
05.2023
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive)
- Account Verification
- Database Management
- Software Support
- Client Development
- Windows 365
Certification
- CompTIA SECURITY+
- National Security Clearance
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridTimeline
Express Hardware Technician
04.2025 - Current
DPAS Technician -Empower AI
03.2024 - Current
Desktop Support Technician – Empower AI
02.2024 - 03.2024
Associate of Applied Science - Information Technology, Database Management
Prince Georges Community College