Brittani A. Moore
Bowie,MD
Summary
Goal-oriented Express Hardware Technician with an Associates of Applied Science degree and over 5 years of customer service experience. Hardworking and a team player with solid troubleshooting skills, dedicated to meeting customers' expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Express Hardware Technician
04.2025 - Current
- Configuring BIOS
- Installing VPN on laptops in software center
- Setting up BitLocker, ensuring a smooth login
- Configuring Outlook, Teams and OneDrive on laptops
- Importing SSL certificates on outlook
DPAS Technician -Empower AI
03.2024 - Current
- Creating and Preparing DD1150 forms for laptop deployment
- Addressing and responding to emails from APO’s
- Updating DD1150 transactions in the tracker on SharePoint
- Emailing APO’s the completed DD1150 forms
Desktop Support Technician – Empower AI
02.2024 - 03.2024
- Generate and manage help desk service requests for various hardware and software issues
- Create, verify, update, and remove user accounts
- Manage voicemail pin number modifications
- Provide status on service requests
Guest Advocate/Cashier – Target
11.2022 - 02.2024
- Maintained current knowledge on products, services, and tools offered to guests
- Maintained a professional relationship with guests, while addressing their concerns, and questions
- Assisted guests on ‘Wallet’ system and other features within the store and Target Application
- Sought to improve guest experiences
- Operated the cash register system and handled guest items in compliance with food and safety standards to execute company best practices
Retail Sales Associate – TJ Maxx
08.2016 - 04.2022
- Shared information with guests about current trends, products, and our loyalty program
- Maintained professional relationships with repeat guests
- Performed sales duties as assigned including Point of Sale (POS), opening and closing of the store, cleaning the facility, and stocking products
- Achieved sales goals consistently
- Operated cash registers
- Trained peers on company priorities, processes and procedures to ensure upkeep of the departments and the store
Education
Associate of Applied Science - Information Technology, Database Management
Prince Georges Community College
05.2023
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive)
- Account Verification
- Database Management
- Software Support
- Client Development
- Windows 365
Certification
- CompTIA SECURITY+
- Fredericksburg, VA
- National Security Clearance
Timeline
Express Hardware Technician
04.2025 - Current
DPAS Technician -Empower AI
03.2024 - Current
Desktop Support Technician – Empower AI
02.2024 - 03.2024
Guest Advocate/Cashier – Target
11.2022 - 02.2024
Retail Sales Associate – TJ Maxx
08.2016 - 04.2022
Associate of Applied Science - Information Technology, Database Management
Prince Georges Community College
Similar Profiles
Eueal BuleEueal Bule
YeroEL Technology LLC at Desktop/Hardware TechnicianYeroEL Technology LLC at Desktop/Hardware Technician
KIRUSHNAKUMAR THURAIRADINAMKIRUSHNAKUMAR THURAIRADINAM
Student Instructor, at Computer Hardware Technician , National Vocation TStudent Instructor, at Computer Hardware Technician , National Vocation T
SHEIK MOHAMMEDSHEIK MOHAMMED
OWN BUSINESS at Hardware and Softwrae TechnicianOWN BUSINESS at Hardware and Softwrae Technician
VERONICA WHEELERVERONICA WHEELER
Store Manager at STARBUCKS COFFEE COMPANYStore Manager at STARBUCKS COFFEE COMPANY
Aleah PeelsAleah Peels
Student Volunteer at Hussman Center for Adults With AutismStudent Volunteer at Hussman Center for Adults With Autism