Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Tiffany D. Crawford

Tiffany D. Crawford

Chicago,IL

Summary

Self-motivated Insurance Carrier Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Carrier Administrator

GoHealth
08.2019 - Current
  • Created, implemented, and conducted training sessions to educate team members on critical procedures
  • Developed and maintained trackers to monitor progress toward client objectives
  • Presented weekly client status updates to stakeholders, identifying growth areas, and pursuing opportunities
  • Established and nurtured meaningful relationships with various insurance carriers to ensure prompt client appointments and certifications
  • Provided client assistance with insurance carrier certification and recertification
  • Handled company’s Virtual Marketing Organization clients and their appointment processes
  • Conducted meetings with team members for more efficient client instruction
  • Trusted advisor with sensitive and confidential information of high profile stakeholders and clientele

Medical Administrative Assistant

Midwest ENT
01.2018 - 08.2019
  • Delivered optimal client experience through process of greeting and scheduling appointments for 20+ patients daily
  • Maintained confidential client information and processes necessary payments with Office Management Systems
  • Triaged calls to allow for proper communication between physician and patient and receipt of orders (diagnostic/therapeutic) and prescriptions
  • Scheduled and obtained insurance pre-authorizations for patient procedures including, but not limited to diagnostic tests, surgeries and clinical studies
  • Supported HR in onboarding of new staff members
  • Responsible for high level correspondence regarding practice maintenance via phone, email, and fax

Medical Administrative Assistant

NWCP Pediatrics
03.2011 - 09.2017
  • Optimized patient satisfaction, provider time, and treatment room utilization throughout scheduling and in-office experience
  • Comforted patients by anticipating their anxieties and answering their questions
  • Serviced 105+ patients daily using Practice Management System (EPIC) and attended to their correspondence with office efficiently and effectively
  • Maintained operations by following policies and procedures, and reports changes as needed
  • Maintained client/patient data, working to obtain and accurately document information following organizational standards
  • Demonstrated high levels of critical thinking skills, negotiation skills, and ability to interact with broad spectrum of individuals.

Medical Administrative Assistant

Fenner Plastic Surgery & Medical Spa
10.2009 - 03.2011
  • Provided excellent customer service to office’s surgical patients and spa clients
  • Managed main and surgical desk and prepared daily chart paperwork for office clinics
  • Scheduled patient appointments for physician, nurse and aestheticians
  • Triaged phone calls between patients and medical providers to allow for prompt care
  • Assisted in stocking and maintaining exam rooms, including preparation and proper removal of instruments.

Education

Biology

Simmons College
Boston, MA

Skills

  • Relationship Management
  • Project Management
  • Organizational Design
  • Cross Functional Communication
  • Empathetic Leadership
  • Data Centric Problem Solving
  • Coaching and Training
  • Software: Microsoft Office Suite (Word, Excel, PowerPoint,Teams, Outlook & OneDrive), Adobe Acrobat Pro, FileZilla, Mondaycom, Salesforce, DocuSign, RightSignature and Zoom
  • Coaching and Training
  • Software: Microsoft Office Suite (Word, Excel, PowerPoint,Teams, Outlook & OneDrive), Adobe Acrobat Pro, FileZilla, Mondaycom, Salesforce, DocuSign, RightSignature and Zoom
  • Coaching and Training
  • Software: Microsoft Office Suite (Word, Excel, PowerPoint,Teams, Outlook & OneDrive), Adobe Acrobat Pro, FileZilla, Mondaycom, Salesforce, DocuSign, RightSignature and Zoom
  • Coaching and Training
  • Software: Microsoft Office Suite (Word, Excel, PowerPoint,Teams, Outlook & OneDrive), Adobe Acrobat Pro, FileZilla, Mondaycom, Salesforce, DocuSign, RightSignature and Zoom
  • Insurance Knowledge
  • Carrier Policies
  • Demographics Information
  • Records Management Systems
  • Customer Experience
  • Agent Assistance

Certification

  • Illinois non-resident insurance license
  • 2023 FFM Certification
  • 2023 AHIP Certification
  • 2023 Kaiser Insurance Certification
  • 2023 BCBSM Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Timeline

Carrier Administrator

GoHealth
08.2019 - Current

Medical Administrative Assistant

Midwest ENT
01.2018 - 08.2019

Medical Administrative Assistant

NWCP Pediatrics
03.2011 - 09.2017

Medical Administrative Assistant

Fenner Plastic Surgery & Medical Spa
10.2009 - 03.2011

Biology

Simmons College

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Tiffany D. Crawford