Jasmine Youngblood
Gastonia,NC
Summary
Dynamic customer service professional with extensive experience at GoHealth, excelling in high-volume call environments. Proven ability in problem-solving and conflict resolution, effectively educating clients on health coverage options. Skilled in Microsoft Excel and known for empathetic communication, consistently enhancing customer satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
GoHealth
Charlotte, NC
09.2019 - 11.2025
- Managed high-volume inbound calls regarding health coverage and life insurance.
- Completed outbound calls related to LIS (Low Income Subsidy).
- Provided Tier 1 support and transferred complex cases to Tier 2 agents.
- Contributed to building an internal agent chat communication system.
- Maintained accuracy while educating clients on available coverage options.
Housekeeper
Northlake Comfort Suites
Charlotte, NC
01.2016 - 09.2019
- Ensured high standards of cleanliness and guest room satisfaction.
- Assisted with breakfast area support during high-volume periods.
Customer Service Representative
BrightHouse Financial (Randstad)
Charlotte, NC
08.2017 - 11.2018
- Resolved customer and advisor issues involving website errors, policies, and account access.
- Processed password resets and verified account information.
- Created tickets for missing policies, incorrect records, and site outages.
- Handled inbound calls from wholesalers and performed outbound follow-ups.
Customer Service Representative
MetLife (Randstad)
Charlotte, NC
01.2017 - 07.2017
- Provided assistance regarding annuities, separation, and retirement-related requests.
- Completed address and beneficiary updates.
- Supported life insurance and pension transfer inquiries.
Customer Service Representative
Convergys (Randstad)
Charlotte, NC
01.2016 - 12.2016
- Greeted customers professionally and clarified needs quickly.
- Maintained strong knowledge of services and policies.
- Built rapport and resolved inquiries with empathy and accuracy.
Customer Service Representative
Aon Hewitt (Randstad)
Charlotte, NC
01.2015 - 01.2016
- Guided employees through enrollment, benefits, and retirement processes.
- Explained medical, dental, vision, and retirement plans clearly.
- Processed annual enrollments and assisted with website navigation.
Customer Service Representative
Xerox
Charlotte, NC
01.2015 - 12.2015
- Assisted customers with billing, payments, and troubleshooting requests.
- Provided support for phone, tablet, and data usage concerns.
- Promoted device upgrades and additional service lines.
Customer Service Representative
Aon Hewitt (Randstad)
Charlotte, NC
01.2014 - 12.2014
- Assisted retirees with health insurance questions and plan selections.
- Processed applications, payments, and account updates.
- Trained new associates on benefit systems and application processes.
Cashier
Walmart Supercenter
North Versailles, PA
01.2013 - 12.2014
- Processed purchases, returns, discounts, and payments.
- Balanced cash drawers and maintained a clean work area.
Sales Representative
Penn Wig & Fashions
Pittsburgh, PA
01.2010 - 12.2013
- Assisted customers with selecting products based on needs.
- Handled sales transactions, deposits, and data entry.
- Maintained displays and monitored store security.
Education
High School Diploma -
Career Connections Charter High School
Pittsburgh, PASkills
- Customer Service & Call Center Operations
- Administrative / Clerical Support
- Data Entry
- Typing
- Health Coverage & Insurance Knowledge
- Problem Solving & Conflict Resolution
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Lotus Notes
- Active Listening
- Empathy
- Team Collaboration
- CPR Pro Certified – AED
References
Available upon request.
Timeline
Customer Service Representative
GoHealth
09.2019 - 11.2025
Customer Service Representative
BrightHouse Financial (Randstad)
08.2017 - 11.2018
Customer Service Representative
MetLife (Randstad)
01.2017 - 07.2017
Housekeeper
Northlake Comfort Suites
01.2016 - 09.2019
Customer Service Representative
Convergys (Randstad)
01.2016 - 12.2016
Customer Service Representative
Aon Hewitt (Randstad)
01.2015 - 01.2016
Customer Service Representative
Xerox
01.2015 - 12.2015
Customer Service Representative
Aon Hewitt (Randstad)
01.2014 - 12.2014
Cashier
Walmart Supercenter
01.2013 - 12.2014
Sales Representative
Penn Wig & Fashions
01.2010 - 12.2013
High School Diploma -
Career Connections Charter High School