BRENAE ANYAMENE
Washington,DC
Summary
Customer service professional with experience handling high-volume inquiries, providing accurate information, resolving service requests, and entering and tracking cases in electronic systems. Proven ability to multitask across phone, in-person, and computer-based systems in fast-paced environments. Reliable, detail-oriented, and skilled in coordinating services, maintaining documentation, and delivering timely problem resolution.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Home Depot
Washington, DC
08.2023 - Current
- Handle high-volume customer interactions via phone, email, and in-person communication in a fast-paced service environment.
- Screen, process, and resolve customer service requests, ensuring accurate and timely problem resolution.
- Enter customer issues, service requests, and resolutions into computerized tracking systems for follow-up.
- Coordinate with internal departments and supervisors to ensure service requests are addressed efficiently.
- Provide clear, professional, and accurate information while managing multiple systems simultaneously.
- Maintain composure and accuracy during peak periods and high-pressure situations.
Research Intern
Mount Sinai Hospital
New York, NY
05.2024 - 08.2024
- Supported operations in a highly regulated environment requiring accuracy, documentation, and compliance.
- Maintained detailed records and tracked materials using computerized systems.
- Communicated with multidisciplinary teams to coordinate workflow and task completion.
- Followed strict protocols while multitasking across multiple responsibilities.
Education
Bachelor of Science - Biology
Howard University
Washington, DC05.2025
Skills
- Customer Service & Call Center Operations
- High-Volume Phone Handling
- Dispatch & Service Coordination
- Data Entry & Case Tracking Systems
- CRM / Salesforce-type Platforms
- Problem Resolution & Escalation
- Radio, Phone & Computer Communications
- Multitasking in Fast-Paced Environments
- Accurate Documentation & Recordkeeping
- Microsoft Office (Word, Excel, Outlook), Google Workspace, data entry and electronic tracking systems, accurate documentation and recordkeeping
Websites
Leadership And Community Service
Membership Engagement Chair (Executive Board Member)
Howard University Health Professions Society
Washington, DC
August 2024 – May 2025
- Coordinated events and service activities, managing logistics and responding to member inquiries
- Served as a point of contact for students, faculty, and external partners
- Maintained organized records and ensured timely communication
Intern
Abiola Agoro Community Initiatives — Washington, DC
November 2023 – May 2024
- Supported community outreach initiatives and coordinated communication with partner organizations
- Represented the organization at the Congressional Black Caucus
- Assisted with public engagement and information dissemination
Mentor
NAACP ACT-SO Program
November 2024
- Guided students through structured project development, emphasizing organization and communication
- Supported presentation preparation and critical-thinking development
Technical And Administrative Skills
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- Data entry and electronic tracking systems
- Accurate documentation and recordkeeping
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Research Intern
Mount Sinai Hospital
05.2024 - 08.2024
Customer Service Representative
The Home Depot
08.2023 - Current
Bachelor of Science - Biology
Howard University