Dionysus Keller
Bluefield,WV
Summary
Compassionate and service-driven professional with over 10 years of experience in customer service, healthcare support, and direct patient care. Proven ability to support individuals with developmental disabilities, resolve customer concerns efficiently, and provide exceptional client support in fast-paced environments. Currently pursuing further education in nursing to deepen healthcare knowledge and enhance patient care skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduent
10.2021 - Current
- Assist customers with coverage for health, dental, and vision plans.
- Provide support via chat and phone for technical and account-related issues.
- Navigate complex inquiries including claims, reprocessing, and documentation.
Direct Support Professional (DSP)
Always Caring Home Health Care
08.2021 - 10.2021
- Supported clients with disabilities in daily living tasks including hygiene and mobility.
- Ensured safety, comfort, and independence for individuals in home care settings.
Customer Service Representative
Alorica
03.2020 - 06.2020
- Provided customer support through phone and live chat.
- Assisted with tax-related and account inquiries.
Customer Service Representative
UnitedHealth Group
03.2018 - 02.2020
- Processed medical claims and explained health benefits to members and providers.
- Handled documentation and followed up on reprocessed claims.
Advanced Account Specialist
DISH Network LLC
09.2013 - 02.2018
- Delivered advanced tech support and billing solutions.
- Resolved issues and retained customers by offering tailored service.
Homemaker
Commission on Aging
06.2012 - 09.2013
- Provided assistance to elderly and mentally disabled clients in home environments.
- Helped with meal prep, hygiene, errands, and companionship.
Waitress/Cashier
Shoney’s
06.2011 - 09.2013
- Delivered food service, managed transactions, and maintained customer satisfaction.
Cashier
Arby’s
06.2011 - 01.2012
- Managed orders and provided friendly, fast service at the register.
Education
High School Diploma or Equivalent -
Registered Nursing
Mountain State University
Beckley, WVLPN
MCTEC
Princeton, WV08-2025
Skills
- Customer Service & Call Center Operations
- Healthcare Support & Patient Assistance
- Developmental Disabilities Care
- Technical Support & Troubleshooting
- Medical Claims & Benefits Processing
- Microsoft Office & Salesforce
- Strong Communication & Interpersonal Skills
- Typing, Chat Support, and Data Entry
- Leadership and Team Collaboration
Certification
CPR Certified
Timeline
Customer Service Representative
Conduent
10.2021 - Current
Direct Support Professional (DSP)
Always Caring Home Health Care
08.2021 - 10.2021
Customer Service Representative
Alorica
03.2020 - 06.2020
Customer Service Representative
UnitedHealth Group
03.2018 - 02.2020
Advanced Account Specialist
DISH Network LLC
09.2013 - 02.2018
Homemaker
Commission on Aging
06.2012 - 09.2013
Waitress/Cashier
Shoney’s
06.2011 - 09.2013
Cashier
Arby’s
06.2011 - 01.2012
Registered Nursing
Mountain State University
High School Diploma or Equivalent -
LPN
MCTEC
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