Brittani Bunch
Gloucester,VA
Summary
Highly detail-oriented administrative professional with extensive experience in healthcare scheduling, records management, and patient coordination. Skilled in managing high-volume clerical tasks, verifying information for accuracy, and maintaining organized documentation. Demonstrates strong multitasking abilities, clear communication, and a commitment to efficiency in fast-paced office environments.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Referral Coordinator
Riverside Orthopedic Specialist
Gloucester, VA
06.2024 - 06.2025
- Coordinated patient referrals to specialists, ensuring timely access to care.
- Managed scheduling for appointments, optimizing clinic workflow and patient satisfaction.
- Communicated with patients to gather necessary information for referral processing.
- Updated electronic health records accurately to maintain patient data integrity.
- Collaborated with healthcare providers to streamline referral processes and reduce delays.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
Office Assistant
Riverside Orthopedic Specialists
Gloucester, VA
05.2024 - 06.2025
- Managed patient scheduling and appointment coordination, ensuring efficient use of resources.
- Provided administrative support to medical staff, enhancing workflow and communication.
- Maintained accurate patient records in electronic health record systems, ensuring compliance with regulations.
- Assisted with billing processes and insurance verification to facilitate timely payments.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed high-volume inbound calls, providing exceptional customer service and resolving inquiries efficiently.
Surgery Scheduler
Riverside Orthopedic Specialists
Gloucester, VA
06.2025 - Current
- Schedule surgeries by coordinating with medical staff and patients to ensure timely appointments.
- Manage patient records using electronic health record systems for accurate information retrieval.
- Communicate effectively with patients regarding pre-operative instructions to enhance understanding and compliance.
- Assist in resolving scheduling conflicts, optimizing clinic workflow and resource allocation.
- Collaborat with surgeons and nurses to confirm surgery details, enhancing operational efficiency.
- Maintain confidentiality of patient information in accordance with HIPAA regulations during scheduling processes.
- Adapt quickly to changes in schedules, demonstrating flexibility in high-pressure environments.
- Handle urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Verify insurance coverage and obtained pre-authorizations.
- Demonstrat adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
Office Manager
Metal Works LLC
Yorktown, VA
03.2021 - 03.2023
- Managed daily office operations, ensuring efficient workflow and communication.
- Coordinated scheduling and logistics for meetings and events to optimize team productivity.
- Oversaw inventory management, maintaining accurate records and timely supply procurement.
- Implemented office procedures that improved organizational efficiency and reduced operational costs.
- Developed and maintained filing systems, ensuring easy access to important documents for all staff.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Staffing Manager
The Lee Group
Newport News, VA
06.2019 - 04.2020
- Led recruitment initiatives to attract top talent and fulfill staffing needs.
- Developed and implemented training programs for new hires to enhance onboarding experience.
- Collaborated with department heads to assess workforce requirements and optimize staffing solutions.
- Utilized applicant tracking systems to streamline recruitment processes and improve candidate management.
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Performed sourcing, interviewing, negotiations and hiring.
- Reviewed applications and resumes to support hiring activities.
- Optimized job postings for maximum visibility on various job boards, social media platforms, and professional networks.
Office Assistant
Heritage TLC
Poquoson, VA
01.2012 - 06.2019
- carefully noted all phone messages and relayed information to appropriate personnel
- ordered all office supplies
- answer phone calls by second ring and greeted callers enthusiastically
- organized all new hire paperwork
- billing, filing, accounts receivable and payable duties
- processed Work Orders and Purchase Orders
- Created client estimates and contracts
- Responsible for incoming payments and deposits.
Customer Service Associate
Cruz Thru Car Wash
Yorktown, VA
04.2011 - 06.2014
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Resolved customer inquiries efficiently, ensuring timely responses and accurate information.
- Trained new associates on operational procedures and customer service best practices.
- Assisted in maintaining cleanliness and safety standards throughout the facility.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Performed all opening and closing procedures and cleaning duties
- Responsible for alarm system codes and opening/closing by being key holder
- Billing, scheduling, stocking inventory, ordering new inventory
- Detailing cars and assisting with oil changes
Education
High School Diploma -
Poquoson High School
Poquoson, VA 09.2006 - 06.2010
Skills
- Schedule coordination
- HIPAA compliance
- Obtain authorizations
- Teamwork orientation
- Patient relations
- Insurance verification
- Office administration
- Scheduling expertise
- Time management
- Clerical support
- Customer service
Timeline
Surgery Scheduler
Riverside Orthopedic Specialists
06.2025 - Current
Referral Coordinator
Riverside Orthopedic Specialist
06.2024 - 06.2025
Office Assistant
Riverside Orthopedic Specialists
05.2024 - 06.2025
Office Manager
Metal Works LLC
03.2021 - 03.2023
Staffing Manager
The Lee Group
06.2019 - 04.2020
Office Assistant
Heritage TLC
01.2012 - 06.2019
Customer Service Associate
Cruz Thru Car Wash
04.2011 - 06.2014
High School Diploma -
Poquoson High School
09.2006 - 06.2010